Patient Navigator, Non Clinical at RWJBarnabas Health – New Brunswick, New Jersey

Job Title: Patient Navigator Non Clinical

Location: Morris Cancer Center

Department Name: Cancer Ctr-Admin

Req #: 0000223051

Status: Hourly

Shift: Day

Pay Range: $25.00 - $36.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:
The Non Clinical-Patient Navigator provides a compassionate and supportive environment with prompt and consistent service to support RWJBH organization’s mission to become the leading academic and preferred community cancer network throughout the state of New Jersey for patients and clinicians who seek exceptional, personalized, compassionate care fostered by fully integrated, interdisciplinary approaches to the prevention and treatment of cancer.

Qualifications:

Required:

• High School Diploma or Equivalent
• Minimum 2–3 years of experience in healthcare, patient access, medical scheduling, or a high-volume call center supporting clinical services
• Experience with insurance verification, referral/authorization processing, and pre-certification
• Proficiency in electronic medical record and scheduling systems (EPIC, Cerner, IDX, or similar)
• Strong data-entry accuracy and comfort working within multiple systems
• Demonstrated ability to manage large volumes of calls, referrals, and scheduling requests
• Strong organizational skills with the ability to prioritize and follow through on all scheduling and registration tasks
• Ability to collect, verify, and document demographic, clinical, financial, and insurance information with a high degree of accuracy
• Clear and effective communication when coordinating with patients, providers, and ancillary departments
• Successful completion of all training and orientation programs

Preferred:

• Associate Degree or Bachelor’s Degree
• Prior experience working with oncology or specialty care populations

Scheduling Requirements:

• Working Shift: Monday – Friday
• Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions:

• Manages all incoming calls, external and internal referrals for oncology services
• Fields incoming inquiries and requests, matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location and preferences
• Functions as medically knowledgeable and friendly resource for patients and caregivers, referring providers, RWJBH providers and staff
• Ensures all required demographic, financial, referral-authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated
• Scheduling of physician oncology services for all RWJBH sites, pre-registration-registration, insurance verification, referral coordination, pre-certification, screening for financial counseling, eligibility determination and pre-service communication
• Obtains and verifies insurance-payment source, seeks necessary referral/authorization and coverage extensions as required, and assists with identification-resolution of insurance issues
• Supports multiple patient and payer types to ensure billing procedures are followed
• Accurately performed all the appropriate tasks to completion for scheduling services
• Demonstrates ability to schedule, re-schedule, and cancel appointments for the appropriate outpatient hospital service and physician appointment type
• Performs the registration of accounts, ensures that all necessary data elements are in place and the proper insurance is identified
• Follows appropriate chain of command when processing add-ons and urgent appointment requests
• Effectively communicates information to patients, physicians offices and ancillary departments, in an appropriate manner
• Adequately communicates all preparations, limitations, and instructions to the patient pre visit instructions

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.