Inside Sales Representative at APCT INC – Chandler, Arizona

Job Title: Inside Sales Representative

Location: Chandler, AZ

Job Summary:

We are seeking a highly motivated Inside Sales Representative to drive growth by proactively engaging customers and prospects through phone, email, and digital channels. The ideal candidate will focus on reviving inactive accounts, converting new web leads, capitalizing on unrecognized quotes, and following up on shipped orders to maximize revenue opportunities.

Key Responsibilities:

• Conduct high-volume outbound calls to prospects and existing customers to identify opportunities for upsell, cross-sell, and account reactivation.
• Engage with unrecognized quotes, following up to convert into orders.
• Contact new web registrants to introduce products/services, qualify leads, and schedule meetings.
• Follow up on shipped orders to ensure satisfaction and identify additional sales opportunities.
• Reconnect with lost, down, or inactive customers, uncovering reasons for disengagement and proposing solutions.
• Maintain detailed and accurate CRM records of all customer interactions, activity, and opportunities.
• Collaborate with account managers, sales reps, and marketing teams to coordinate campaigns and track success.
• Meet or exceed daily, weekly, and monthly activity and sales targets.
• Provide market feedback and insights from customer interactions to support product and process improvements.

Qualifications:

• 2+ years of experience in inside sales, business development, or account management, preferably in [industry].
• Proven track record of cold calling and prospecting success.
• Strong ability to analyze data, prioritize leads, and manage multiple accounts simultaneously.
• Excellent communication, negotiation, and interpersonal skills.
• Familiarity with CRM systems (Salesforce, HubSpot, or similar).
• Self-motivated, goal-oriented, and resilient in a fast-paced sales environment.

Key Metrics / KPIs:

• Number of outbound calls and emails per day
• Conversion rate from unrecognized quotes to orders
• Number of web leads contacted and qualified
• Reactivation rate of lost/inactive accounts
• Revenue generated from upsell/cross-sell opportunities

Why Join Us:

• Opportunity to drive measurable impact and grow within a fast-paced organization.
• Collaborative team environment with strong leadership support.
• Competitive compensation with base + commission structure.
• Access to ongoing sales training and professional development.