Senior Operations Manager - Stockton at WeDriveU – Stockton, California
About This Position
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Senior Operations Manager will report to the General Manager and assist with all supervisory duties in addition to ensuring program compliance. The Senior Operations Manager will work onsite, as needed, at the clients location and will actively communicate with the client as well as WeDriveUs program management team.
Duties and Responsibilities:
Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
Ensure that all bus routes are constantly operating and adequately servicing the clients needs.
Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
Hire (interviews, road tests, training, etc.), train, and develop new drivers.
Ensure compliance with all government regulatory agencies such as DOT, OSHA, and other state/local agencies.
Monitor and ensure compliance with safety regulations.
Be active in all internal and external audits.
Analyze and interpret ridership numbers and suggest route changes accordingly.
Review and approve biweekly timecards to limit meal break penalties and ensure labor law compliance.
Support the development of company policy and procedures.
Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
Outstanding interpersonal and communication skills
Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
Excellent customer service skills.
Self-motivated with the ability to prioritize and problem solve.
Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.
Additional skills and physical demands may apply.
Education and Qualifications:
Hard Requirements:
3 years or more of experience in Operations Management
3 or more years of managerial experience in a unionized environment
Experience in workplace investigations
Preferred Requirements:
Bachelors degree
Work experience in public or private alternative transportation demand management (TDM)
Experience and thorough knowledge of DOT and/or OSHA regulations
Licensed Class B driver (Passenger and Air brakes endorsement)
Working knowledge of employee and labor relations best practices.
Familiarity with and regular exposure to collective bargaining agreements
Prior knowledge of DMV policies and procedures
We Offer
Physical Health
Exceptional Medical, Dental, Vision, and Life Insurance benefits
Financial Health
Competitive compensation packages
401(k) with 4% employer match
Financial Wellness Tool
Commuter Benefits
Emotional Health
Employee Assistance Program (EAP)
Unlimited PTO
Paid holidays
Pet & Legal Insurance
Personal Development
On-the-job training and skills development
Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.