Parts Counter at Bayway Auto Group – Houston, Texas

Bayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!

We truly value our team members, as they hold the most important job there is, ensuring that our customers have wonderful car buying experience and excellent service. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for Parts Counter Associate who have a high level of integrity, are hardworking and motivated to join our team.

Position Summary

Position: Parts Counter Associate

Classification: Full Time; Exempt

Reports To: Parts Management

Work Location: In person; Southwest Fwy, Houston

Essential Duties include but are not limited to:

• Assists all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct, and all pricing is in line with the estimate.
• Provides a high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all parts have arrived and when they will be delivered.

• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Make sure all internal requests for parts are billed on repair order.
• Receive payment from retail customers or obtain credit authorization
• Other Duties May be assigned

Knowledge, Skills & Abilities:

• Basic computer skills required to maintain CRM
• Strong communication, and customer service skills
• Able to work individually as well as part of a team
• Ability to effectively communicate with customers
• Ability to read andcomprehendsafety rules,operatingand maintenance instructions and procedure manuals.
• Ability to write simple correspondence
• Ability to add, subtract,multiply,and divide in all units of measure, using whole numbers,fractions,and decimals, and calculate figures and amounts such as discounts,interest ,proportions, percentages, area,circumference,and volume.

Relevant Work Experience & Other Requirements:

• High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.
• 1 - 2 years minimum experience with Collision Link, Ops Trax, Parts Trader.
• Must meet dealerships requirements for employment which include background check and drug screening
• Must have a valid driver’s license and be insurable based on driving record.
• Must be a minimum of eighteen years of age
• Must be punctual and reliable.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position must be able to stand, walk, and use their hands frequently. They may need to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl. Lifting and moving objects, sometimes up to 50 lbs., is also a common requirement

Compensation & Benefits:

• Competitive Commission Based Pay Plan
• Paid Time Off
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts,perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment

Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).