Patient Accounts Rep Senior at RWJBarnabas Health – SOUTH PLAINFIELD, New Jersey

Job Title: Patient Accounts Rep Senior

Location: LSC-Montrose

Department Name: Home Infusion

Req #: 0000244694

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.84 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Senior Patient Accounts Representative supports the reduction of Accounts Receivable. In this role, the candidate is expected to fulfill the role of mentor to both existing and newly hired members of their team while also performing a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service. He/she will be responsible for responding to correspondence, billing and rebilling, resolving denial issues and prompt handling of A/R credits and trend monitoring.

Qualifications:

Required:

• HS diploma or GED equivalent
• 5 years in health care insurance billing or account follow up
• Excellent knowledge of Patient Accounting processes and systems

Preferred:

• Bachelor’s Degree preferred

Scheduling Requirements:

• Full-Time, Hourly position– 37.5 hours a week
• Travel to Oceanport, NJ as needed

Essential Functions:

• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests
  Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs
  Uses sound employee relations practices and maintains high levels of visibility and accessibility
  Follows through on all customer requests and inquiries in a timely fashion.
• Utilizes principles of CQI in all work situations.
  Seeks feedback and recommendations from others to improve the quality, processes and services.
  Contributes to improving quality services and productivity (takes the initiative to continually evaluate one’s work, report problems, suggest solutions and try new ideas)
• Effectively allocates and schedules resources.
  Able to project and appropriately staff the unit/department to effectively function to demand.
  Utilizes resources, both labor and non-labor to maximize efficiency and quality.
  Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
• Determines priorities and organizes work and time to meet them.
  Follows sound employee retention techniques; effective selection and interviewing, recognition, fair and timely discipline, and ongoing performance feedback
  Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively
  Demonstrates cultural competency and ability to maintain a diverse workforce
• Completes tasks and assignments in a timely, accurate and efficient manner.
  Remains positive and focused despite obstacles and setbacks.
  Demonstrates a sense of urgency in completing assignments.
  Organizes multiple assignments and/or projects simultaneously to accomplish goals.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer