What is the role of a Director of Customer Success at Jobgether?

The Director of Customer Success position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director of Customer Success job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director of Customer Success role?

Full-time or part-time position

What is the expected salary for this Director of Customer Success job?

Compensation will be discussed during the hiring process.

How can I apply for the Director of Customer Success position at Jobgether?

You can apply directly through the application link provided.

Director of Customer Success at Jobgether

Director of Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Success in United States.

This role offers a unique opportunity to lead and shape customer success at scale for a high-growth, AI-driven communications platform. You will own retention, expansion, and overall customer value across a diverse North American portfolio, including complex mobile operator and enterprise accounts. The position combines strategic leadership with hands-on execution, requiring the design of scalable engagement models, coaching of high-performing teams, and collaboration across Sales and Product organizations. You will establish metrics, processes, and systems that drive Net Revenue Retention and account growth, while fostering strong executive relationships. This is a high-impact role ideal for a commercially savvy leader who thrives in fast-moving, data-driven environments and is passionate about building trust and value for customers.

Accountabilities

Own Net Revenue Retention (NRR) and Gross Retention across North America, ensuring accurate forecasting and predictable revenue growth.
Serve as the senior point of contact for strategic mobile operator and enterprise accounts, building executive relationships across commercial, technical, and procurement teams.
Identify and execute upsell and cross-sell opportunities, leading churn mitigation and renewal activities.
Design and implement engagement models across customer segments, from high-touch strategic accounts to scaled SMB programs, improving onboarding, adoption, and QBR cadence.
Lead, coach, and develop a lean team of Customer Success Managers, driving performance accountability and preparing future leaders.
Establish disciplined, repeatable processes to enhance commercial acumen, accountability, and operational efficiency without overbuilding infrastructure.
Collaborate with Sales and Product teams to ensure Customer Success operates as a strategic partner, influencing product adoption, account growth, and overall customer satisfaction.

Requirements

710 years of experience in Customer Success, Strategic Account Management, or related post-sale roles, with 2+ years leading a Customer Success organization.
Demonstrated success owning or influencing Net Revenue Retention (NRR) and renewal forecasting in a Sales-led environment.
Experience managing complex enterprise or telecom/mobile operator accounts, with the ability to influence senior stakeholders.
Builder mindset with ability to create scalable systems and accountability in lean, growth-stage environments.
Data-driven, with strong operational instincts to balance strategic leadership with systematic approaches to customer health, risk identification, and expansion.
Proven ability to lead, coach, and develop high-performing teams, elevating commercial acumen and accountability.
Excellent judgment in navigating ambiguity, prioritizing competing initiatives, and delivering high-quality outcomes under limited resources.
Strong executive presence, communication, and collaboration skills across cross-functional teams.

Benefits

Base salary: $140,000 $215,000, commensurate with experience and location
Bonus: Up to 20% of base salary, based on performance
Equity compensation: aligned with impact and company growth
Employer-sponsored medical, dental, and vision coverage, including 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage; company-paid life and long-term disability
401(k) plan with 3% company match
Flexible vacation policy, paid company holidays, and paid parental leave
Work-from-home equipment stipend
Annual $1,000 learning & growth allowance and $1,000 charitable donation matching
Regular team lunches and a collaborative, people-centric culture

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director of Customer Success at Jobgether – United States

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