Technology Analyst at Claremont Savings Bank – Claremont, New Hampshire

Job Title: Technology Analyst

Department: Technology Solutions

Date Revised: February 2026

Reports to: Chief Financial Officer

FLSA Classification: Exempt III

General Position Summary and Purpose:

The Technology Analyst serves as the Bank’s primary business analyst for technology initiatives, evaluating and optimizing existing and new applications to ensure maximum effectiveness and continuous improvement. This role aligns business needs with technology, supports and implements technology-related projects, and partners with third-party vendors to resolve complex issues. The Analyst also delivers staff training, maintains documentation, and ensures systems operate efficiently with minimal downtime while staying current on emerging technology trends.

Career Competencies:

Action Oriented

Client Focus

Manages Complexity

Organizational Savvy

Collaborates

Instills Trust

Nimble Learning

Situational Adaptability

Communicates Effectively

Manages Ambiguity

Optimizes Work Processes

Tech Savvy

Essential Duties and Responsibilities:

Evaluate and analyze the use of major technology/applications and/or new technology/applications at the Bank and optimize the effectiveness of each application to the their fullest.

Project management: Implement (or assist with implementation) of technology related projects and maintain systems are working in a good working order with minimal downtime

Provide analytical solutions with each applications and deliver increased effectiveness

Aligns business/strategic needs of the Bank with technology deliverables

Provides support escalation for third-party software, working cases with external providers to resolve complex issues

Documentation of all technology related procedures and processes

Provide training to internal staff from technology point of view for application optimization

Stays abreast of the latest developments in Technology

Other Duties and Responsibilities:

Other tasks as assigned by the CFO or other management

Supervisory Responsibility:

None

Professional Relations:

Works professionally with all employees, customers, vendors or the general public to achieve goals and objectives of Claremont Savings Bank’s vision, mission and values

Enhances the Bank’s image by providing representation and involvement in community activities and charitable, civic and social organizations

Education/Certification:

High School Diploma or Equivalent

Two-to-four-year degree preferred with a major in computer science or the equivalent combination of education and experience

Required Experience/Required Knowledge:

A strong working knowledge of banking technology environment

An advanced understanding of banking core systems and other major applications and administration

A strong knowledge of Microsoft 365 and other

Strong knowledge of systems administration, database management, network, and cybersecurity

Demonstrates strong analytical and critical thinking skills, using data and sound judgment to identify trends, solve complex problems, and drive continuous process improvement.

Skills/Abilities:

Ability to interact positively and professionally with others whether it be through written, verbal or telephone communication.

Strong analytical and critical thinking skills, using data and sound judgment to identify trends, solve complex problems, and drive continuous process improvement.

Ability to interpret complex data, troubleshoot issues, and propose effective solutions.

Ability to interact and effectively manage outside vendors.

High level problem solving ability.

Working Conditions and Physical Requirements:

Moderate physical effort required; normally seated with the freedom of movement on a regular basis; some lifting of light materials and supplies. Work involves a mixture of walking, sitting, and/or standing. Well-lighted and ventilated office environment, which are generally pleasant and comfortable. Minimal exposure to injury or other hazards with moderate level of noise.