Assistant Practice Manager at Spine & Joint Centers of America LLC – KANSAS CITY, Missouri

About the Role:

We are a growing multi-specialty medical clinic with an opening of an Assistant Practice Manager. This is a new role! The Assistant Practice Manager will play a critical role in supporting the overall management and operational efficiency of a medical or professional practice. This position will be responsible for assisting the Practice Manager in overseeing daily administrative functions, ensuring compliance with healthcare regulations, and enhancing patient or client satisfaction. The Assistant Practice Manager will collaborate with clinical and administrative staff to optimize workflow, manage resources effectively, and implement policies that promote a high standard of care and service. This role requires a proactive approach to problem-solving and the ability to adapt to the dynamic environment of a healthcare or professional setting.

Responsibilities:

• Assist in managing daily operations of the practice, including scheduling, billing, and patient/client communications.
• Ensuring efficient clinical flow
• Support the Practice Manager in staff supervision, training, and performance evaluations to ensure a motivated and efficient team.
• Coordinate with clinical and administrative personnel to streamline processes and improve service delivery.
• Ensure compliance with relevant healthcare laws, regulations, and accreditation standards.
• Handle patient or client inquiries and resolve issues promptly to maintain high satisfaction levels.
• Contribute to the development and implementation of practice policies and procedures.
• Participate in strategic planning and quality improvement initiatives to enhance practice performance.

Skills:

• The Assistant Practice Manager utilizes strong organizational and leadership skills daily to coordinate between clinical and administrative teams, ensuring efficient practice operations.
• Communication skills and email etiquette are essential for interacting with staff, patients, and external partners, and facilitating clear and effective information exchange.
• Analytical skills are applied to monitor compliance, manage budgets, and identify opportunities for process improvements.
• Proficiency with practice management and EHR software enables accurate scheduling, billing, and record-keeping, which are critical for smooth workflow.
• Additionally, problem-solving abilities help address operational challenges promptly, maintaining a high standard of service and patient satisfaction.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field.
• At least 2 years of experience in a healthcare or professional practice management role.
• Strong knowledge of healthcare regulations and compliance requirements in the United States.
• Proficiency with practice management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Master’s degree in Healthcare Administration or Business Administration.
• Experience with electronic health record (EHR) systems.
• Certification in Practice Management (e.g., Certified Medical Manager or equivalent).
• Demonstrated leadership experience in a multidisciplinary team environment.
• Familiarity with financial management and budgeting in a healthcare setting.