Pool Server at Hyatt Centric Beale Street Memphis – Memphis, Tennessee

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following is a summary of the major responsibilities of the position.

Primary Tasks:

• Maintain the pool area according to the quality standards of the Hyatt Centric.
• Ensure cleanliness and readiness of entire pool area
• Greet all guests as they arrive at the poolside area
• Escort them to the desired lounges and/or table
• Empty trash as needed
• Offer and sell food and beverage items through Pool Bar to guests as needed.
• Open towels and provide guests with water
• Address and resolve all customer issues in an efficient and effective manner.
• Ensure all equipment is clean and in proper working condition.
• Report all deficiencies to the appropriate manager.
• Follow lost and found procedures in an efficient a timely manner.
• Responsible for the achievement of departmental objectives and goals.
• Maintain open communication with other departments.
• Attend meetings as necessary.
• Promote teamwork, employee motivation, and morale.
• Remain mindful of energy conservation.
• Follow all safety and security regulations.
• Maintain the confidentiality of the Hyatt Centric and its guests.
• At all times, adhere to the policies and procedures of the Hyatt Centric.
• Any other assigned tasks or duties as required.
• Uphold Hyatt Centric’s commitment to superior service and hospitality.

Qualifications:

• Ability to work a flexible schedule.
• First Aid and CPR Certifications are preferred.

Skills:

• Extremely friendly and outgoing
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Good swimming abilities.

Education:

• High School Diploma or equivalent.

Work Environment:

• Colleagues are frequently exposed to outside weather conditions.
• Colleagues are frequently exposed to wet and/or humid conditions.
• The noise level is generally moderate.

Physical Requirements:

• While performing the duties of this position, colleague is regularly required to stand, walk, talk and hear.
• The employee is frequently required to use hands to finger, handle, feel and reach with hands and arms.
• The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch, crawl, taste and smell.
• Must be able to lift and/or move 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.