IT Intern at LMH Hawthorne Healthcare Inc – Winchester, Virginia

General Summary

The IT Intern will support the Information Technology team with day-to-day technical support, system administration tasks, and technology projects. This internship provides exposure to a variety of IT functions including end-user support, hardware deployment, network troubleshooting, cybersecurity practices, and IT asset management.

This role is ideal for students pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field who are looking to gain practical experience in a professional IT environment.

Key Responsibilities

• Provide technical support to employees for hardware, software, and system-related issues.
• Assist with device setup and configuration, including laptops, monitors, mobile devices, and peripherals.
• Support user account management, password resets, and system access requests.
• Help maintain IT asset inventory and documentation.
• Assist with software installations, updates, and system maintenance.
• Support troubleshooting of network connectivity and system performance issues.
• Assist with cybersecurity and compliance initiatives, including monitoring and documenting security practices.
• Help prepare equipment for new employee onboarding and workstation setup.
• Participate in IT projects and process improvement initiatives.
• Maintain confidentiality and follow all IT security policies and procedures.
• Perform other duties or special projects as assigned.

Qualifications

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or related field.
• Basic understanding of computer hardware, operating systems, and networking concepts.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Familiarity with Microsoft Windows, Office applications, and basic networking concepts, AI tools (Open Claw, Claude AI, Gemini 3) and programming languages (Python) preferred.
• Experience with help desk tools, device configuration, or cybersecurity concepts is a plus.

Skills and Competencies

• Technical troubleshooting
• Attention to detail
• Organization and documentation
• Customer service mindset
• Ability to learn new technologies quickly
• Strong communication and teamwork skills

What You’ll Gain

• Hands-on experience supporting real-world IT infrastructure and systems.
• Exposure to enterprise technology environments within a growing healthcare distribution company.
• Mentorship from experienced IT professionals.
• Experience supporting technology across multiple facilities and business functions.
• Practical skills that support future careers in IT support, system administration, or cybersecurity.

Physical Requirements

• Extended periods of sitting and using computer peripherals.
• Ability to lift up to 15 pounds for event setup or promotional material handling.

Additional Information

The duties and responsibilities described are not an all-inclusive list. This role may include additional tasks necessary for the efficient functioning of the department and company. Pisces Health reserves the right to modify this job description as business needs evolve.