IoTMS Technician III at KORE Wireless Inc – Westbury, New York

The IoTMS Technician III is responsible for the configuration and troubleshooting of technology devices and onboarding of new products and offerings. This role involves programming devices to ensure optimal performance, conducting tests to verify functionality, and kitting and packing devices for shipment. The technician collaborates with stakeholders such as the engineering and quality teams to enhance device configuration efficiency and accuracy while maintaining thorough documentation of adherence to all processes.

ESSENTIAL FUNCTIONS

Financial

• Ensure cost-effective testing, configuration, imaging, kitting, packing processes for shipment of customer orders.

• Optimize refurbishing and/or repair of wireless devices, using inventory and time efficiently.

Customer

• Configure wireless communication devices and other related hardware quickly and accurately.

• Ensure optimal performance by adjusting settings and performing necessary calibrations.

• Complete accurate shipment of orders for delivery on time.

Business Process

• Streamline device return, configuration, and order preparation processes.

• Follow documented procedures for device testing, repair, refurbishing, imaging and configuration.

• Collaborate with team members and stakeholders to share best practices and troubleshoot complex issues.

• Provide Technical process support and training to Production personnel

• Maintain knowledge on OEM specific HW, Connectivity, and applicable Platforms

• Conduct Production Feasibility Assessment.

• Provide time studies pertaining to Production processes.

• Support process improvement initiatives and activities.

• Provide engineering support to determine root cause and implement corrective actions on internal and customer

related manufacturing problems.

• Troubleshoot technical/process issues.

Learning and Development

• Engage in continuous personal development by seeking feedback and participating in training opportunities.

• Mentor junior technicians and contribute to team knowledge-sharing and training sessions to improve collective

skills and foster a culture of continuous learning and improvement.

QUALIFICATIONS

• High School Diploma, GED, or equivalent.

• 3+ years’ experience in a technical and/or manufacturing role preferred.

• Experience writing, testing, or debugging software.

• Experience with electrical, mechanical, and computer hardware.

• Experience working in an ISO (9001 & 13485) environment.

• Ability to read and analyze information and data and perform basic math.

• Proficient using Microsoft Office applications.

• Experience providing technical customer service, such as tech support and/or installation/repair service preferred.

SKILLS/COMPETENCIES

• Strong communication skills, both verbal and written, with a customer-centric approach.

• Proficiency in problem-solving and critical thinking.

• Ability to work independently and as part of a team.

• Ability to multi-task and contribute

Kore Values

Customer Obsession

We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers.

Be the Spark

We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate.

Own the Outcome

We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.

Grit & Positivity

We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.

Challenge. Debate. But Be Human.

We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

“KORE Wireless Group, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”