Accounts Receivable Collections Representative at Morrisette Paper Company Inc – BROWNS SUMMIT, North Carolina

Position Summary

The Accounts Receivable/Collections Representative makes collection calls, and they help resolve any credit or invoicing issues to ensure customers can process invoices for payments.

Primary Responsibilities

• Make collection calls, make payment arrangements, or resolve invoice issues
• Continuously monitor customer accounts for proper tax documentation and/or changes
• Verify the status of invoices on the computer system and obtain any missing information
• Research short pays
• Email invoices and forms needed by customers
• Write check requests
• Assist with any month-end closure tasks, as needed
• Create spreadsheets for special projects, as needed
• Fill in for other employees' duties in their absence
• Learn customer invoice processing systems in an effort to collect effectively
• Perform other duties, as assigned

Skills & Abilities

• Excellent communication skills with the ability to express thoughts and ideas clearly, both verbally and in writing
• Ability to maintain a high level of tact and professionalism
• Very detail-oriented with excellent organizational skills
• Strong mathematical, analytical, and problem-solving skills
• Ability to function effectively under tight time constraints, prioritize, consistently meet strict deadlines, and handle multiple tasks in a demanding work environment
• Willingness to adhere to all principles of confidentiality
• Ability to work independently with limited daily supervision and to work effectively in a team environment
• Willingness to learn
• Hard-working and extremely reliable

Education & Qualifications

• High School Diploma or equivalent, required
• Education at the college or university level is preferred
• Two years of prior collection and/or accounts receivable experience