Service & Repair Operations Intern at Energetiq Technology Inc – Wilmington, Massachusetts

Job Description: Service & Repair Operations InternLocation: This position is onsite and is based in Wilmington, MAPosition Summary:

The Service & Repair Operations Intern supports the Service & Repair team with the administrative and logistical execution of the Return Material Authorization (RMA) workflow. This role helps ensure RMAs are accurately created, received, tracked, moved through controlled areas, quoted, communicated, and shipped in a timely manner. The intern will work closely with Service, Operations, Logistics, and Order Entry personnel to keep RMA units moving efficiently and customers informed. The role contributes directly to meeting service turnaround time objectives and maintaining accurate service documentation in the Service Tracker and MES environments. This position will report to Technical Sales, Service & Repair.

Key Responsibilities:

Support the end-to-end Return Material Authorization (RMA) process, from initiation through final shipment

Create and maintain accurate RMA records in internal systems (e.g., Service Tracker, MES)

Receive and log incoming RMA units, ensuring proper documentation and tracking

Coordinate movement of RMA items through designated/controlled areas within operations

Assist in preparing service quotes and ensure timely communication with internal teams

Monitor RMA status and follow up to keep units progressing efficiently through the workflow

Collaborate cross-functionally with Service, Operations, Logistics, and Order Entry teams

Help ensure timely shipment of repaired/replaced units back to customers

Maintain accurate and organized service documentation and records

Provide updates and support communication to ensure customers are informed on RMA status

Contribute to meeting service turnaround time goals and operational efficiency targets

Minimum Requirements:

Currently pursuing an Associate’s or Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field

Basic computer skills, including familiarity with Microsoft Office (Excel, Word, Outlook)

Strong attention to detail and ability to stay organized

Ability to follow processes and accurately track information

Good communication skills and ability to work in a team environment

Willingness to learn and take direction in a fast-paced setting

Reliable, proactive, and able to manage time effectively

Preferred Qualifications:

Previous internship, part-time job, or project experience in operations, logistics, customer service, or administrative support.

Exposure to ERP, MES, or service tracking systems (e.g., SAP or similar platforms).

Familiarity with supply chain, order processing, or inventory management concepts.

Experience working in a cross-functional or team-based environment.

Strong problem-solving skills with the ability to identify process inefficiencies.

Intermediate Excel skills (e.g., sorting, filtering, basic formulas).

Interest in operations, service management, or process improvement.

Ability to multitask and prioritize work in a deadline-driven environment.

The compensation hourly rate for this role is $20/hr. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.

Energetiq Technology, Inc. is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.