Transportation Account Manager I at Transport Management Services – Chattanooga, Tennessee

The Transportation Account Manager I manages day-to-day customer interactions for assigned transportation accounts or account segments, facilitates and escalates complex conversations, and ensures operational follow-through that protects both customer satisfaction and company performance. This role serves as a trusted extension of the managed transportation team, owning execution, issue resolution, and customer management

Responsibilities

• Serve as the primary day-to-day point of contact for assigned customers or customer segments.
• Facilitate customer conversations related to service performance, capacity challenges, exceptions, and operational changes.
• Negotiate customer-specific solutions and adjustments.
• Represent the company professionally in customer meetings, calls, and on-site visits.
• Identify issues that require leadership involvement and escalate appropriately with clear context and recommendations.
• Coordinate with cross-functional team members to manage tasks, ensure execution, and close loops on assigned work.
• Monitor daily operational activity for assigned accounts and take appropriate action to resolve issues.
• ⁠Partner closely with Transportation Account Managers to support account strategy, customer satisfaction, and performance outcomes.
• Participate in customer meetings and site visits as needed to support relationships and operational needs
• Ensure accurate documentation, communication, and follow-through on customer commitments

Knowledge, Skills, and Abilities

• Strong customer-facing communication skills with the ability to manage difficult or sensitive conversations.
• Sound judgment and decision-making skills, with the ability to operate independently.
• Understanding of transportation, logistics operations, and customer account dynamics.
• Ability to balance customer needs with business priorities.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable coordinating work across teams and holding others accountable to deliverables. Proficient in Microsoft Office and transportation management systems.

Education/Experience

• Bachelor’s degree in business administration, supply chain, or related field required. 1 year of relevant work experience may be substituted for each year of education required.
• 2+ years of logistics experience required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $56,146.95-$88,833.12
• Pay Grade: 9
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor