Associate, Investor Relations at CIM Group – Phoenix, Arizona

• Provide best in class service to internal and external stakeholders with investor onboarding and lifecycle servicing for various CIM products.
• Support investor documentation collection (KYC/AML, agreements) in collaboration with distribution and vendors.
• Manage investor onboarding deliverables to ensure all onboarding requirements are met.
• Educate distribution team, financial professionals on operations processes for CIM Products and Vendor Platforms.
• Provide timely responses and follow-ups to internal and external stakeholders via phone and email.
• Understand and manage communication for lifecycle servicing events (ie redemptions, distributions, etc) for CIM products.
• Investigate and resolve transactional inquiries.
• Collaborate with internal team and vendors to resolve investor and transactional issues.
• Speak comfortably and confidently with advisors, firms, and investors.
• Attention to detail and high level of execution when responding to servicing inquiries.
• Escalate issues to the manager as they arise.
• Ensure adherence to regulatory and compliance requirements (FINRA/SEC as applicable).

• Bachelor’s degree or equivalent practical experience.
• 2+ years relevant experience in investor relations or client servicing role, preferably within financial services or a regulated environment.
• FINRA licensed (Series 7/63 or Series 99) is a plus.

Communication Skills Requirements:

• Ability to build strong relationships with internal and external parties.
• Ability to read, analyze and interpret complex documents.
• Ability to respond effectively to sensitive inquiries or complaints in written and verbal format to a wide range of audiences.
• Ability to effectively interact with both internal and external parties on complicated topics and sensitive matters.

Technical Skill Requirements:

• Demonstrated competence with Microsoft Office including Outlook, Excel, PowerPoint, Word, SharePoint and Teams.
• Preferred experience with Salesforce.

Mathematical Skill Requirements:

• Ability to analyze transactions and find variances.
• Ability to comprehend general economic data and statistics.

Reasoning Skill Requirements:

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to prioritize varying requests and manage a variety of responsibilities.
• Ability to work with confidentiality when needed.