Associate, Fund Operations in Santa Fe, New Mexico at Thornburg Investment Management

Thornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-conviction manager of fixed income, equities, and multi-asset solutions.

As an independent firm, Thornburg can take on a wide range of opportunities, explore ideas thoroughly and work across strategies to deliver consistent risk-adjusted outperformance over the long term. The firm attracts free-thinking professionals who are eager to pursue investment outcomes beyond the confines of popular wisdom. From nimble operational capabilities to principles and actions fitting of a global citizen, Thornburg’s world-class investment platform and team are aligned on strategy to serve investors.

Job Summary

The Fund Operations Associate is a key member of the Fund Operations Department. This role provides direct support for shareholders invested in the Thornburg Investment Trust Funds as well as financial advisors representing those shareholders. An associate in this role is required to learn and become well versed in operational processes and procedures of the department as well as related prospectus and regulatory requirements. Additional responsibilities may include intermediary operational support, operational product support, executing reporting processes, and interactions with the Funds operational service providers.

Duties and Responsibilities:

• Receive inbound telephone, e-mail, or other inquiries calls from shareholders, financial representatives, intermediary operations, potential customers, or the general public and handle each interaction appropriately based on established guidelines.
• Facilitate shareowner transactions and provide instructions to Fund service providers to ensure accurate processing of work items.
• Identify and escalate issues and errors to the appropriately in a timely manner and facilitate the corrections of these errors.
• Engage in root cause analysis intended to find the causes of issues and errors and identify potential changes to prevent errors or unintended results of processes.
• Ensure all assigned job procedures are updated as needed, accurate, and reviewed on a regular basis.
• Engage in ongoing efforts within the team and department management to understand process and procedure and continually improve results for Thornburg customers.

• Bachelor’s degree or comparable work experience.
• FINRA series 7 and 63 licenses or ability to attain the licenses within first year of employment.
• A minimum of 2 years in a customer service environment.
• Knowledge of Microsoft applications including Excel and Word.

Job Benefits

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance program, commuter benefits, student loan repayment program, & education reimbursement program.
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral program.

Santa Fe is the capital of New Mexico. Founded in 1610 and nicknamed "The City Different," Santa Fe captures hearts and minds with its museums, restaurants, theater, opera, and adobe-style architecture. With an average of over 300 sunny days per year and picturesque landscape, it's no wonder that outdoor activities such as skiing and hiking in "The Land of Enchantment" attract visitors from around the world.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status