Scheduling Specialist at Stay at Home Nursing Care Services – Hamilton, Ontario
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About This Position
Homecare doesn't run on good intentions. It runs on great scheduling.
At Stay at Home Nursing, a great Scheduling Specialist isn't just filling shifts — they're making sure that every client has someone at their door, every caregiver has meaningful hours, and the whole operation runs without crisis. If you are someone who gets a quiet satisfaction from a full board, a filled week, and a caregiver who says thank you — we want to meet you.
Who We AreStay at Home Nursing is one of Southern Ontario's most trusted home healthcare providers. Founded in 2017, we've grown to 250+ caregivers and nurses delivering over a quarter of a million hours of care annually across Hamilton, Niagara, Brantford, and Haldimand.
We're Accredited with Commendation and fully prequalified with Ontario Health atHome at the highest level for both Personal Support Services and Nursing. Our sister company, CHAH Technology, is building the next generation of AI-enabled home care — and our operations team is where that vision meets reality every day.
The OpportunityThis is a full-time, in-person role based in Hamilton. You'll be at the centre of daily care operations — coordinating caregiver schedules across our Hamilton and Niagara service areas using AlayaCare, managing real-time changes, and being the connection point between caregivers, clients, and the care team.
You'll report to the Area Manager and work closely with Care Designers and the HR team. The role is high-volume and fast-paced. It's also genuinely meaningful — every schedule you build is care delivered to someone who needs it.
What You'll DoSchedule Management- Build and maintain caregiver schedules using the AlayaCare platform, ensuring all client visits are staffed for the next 14 days
- Match caregivers to clients based on skill, availability, geographic proximity, and client preferences
- Send shift offers proactively via phone, email, and AlayaCare to fill open visits
- Monitor the AlayaCare dashboard throughout the day for late or missed clock-ins and clock-outs — and act on them
- Coordinate first-visit introductions between new caregivers and clients
- Answer and resolve incoming calls from caregivers and clients throughout the day — promptly, clearly, and with care
- Respond to scheduling inquiries via email, phone, and AlayaCare messaging
- Contact every active caregiver at least once per month to confirm they're getting their desired hours and that client care is on track
- Work closely with Care Managers to anticipate and solve staffing challenges before they become gaps
- Enforce scheduling policies consistently and communicate them clearly to caregivers when issues arise
- Identify patterns — recurring gaps, difficult-to-fill clients, caregiver availability trends — and bring solutions to team meetings
- Support the care team with scheduling insights that improve both caregiver experience and client outcomes
Required | Strong Asset |
1+ year of scheduling or coordination experience | Experience with AlayaCare scheduling software |
Experience scheduling field staff, caregivers, or healthcare workers | Background in homecare or community health |
Strong phone communication — confident, clear, and professional | Bilingual (English / French or another language) |
High attention to detail and data accuracy | Experience with CRM or workforce management platforms |
Proficiency in Microsoft Office Suite | Previous exposure to care coordination or client services |
Ability to manage competing priorities in a fast-paced environment | |
High school diploma or equivalent |
What We Offer | Details |
Base Salary | $24 – $27/hour depending on experience |
Health, Dental & Vision | Comprehensive extended health, dental, and vision coverage after probationary period |
Employee Assistance Program | Full EAP through Greenshield — confidential support for you and your family |
RRSP Matching | Up to 50% RRSP matching to maximum for eligible employees |
Schedule | Full-time, Monday to Friday, 40 hrs/week |
Location | Hamilton, Ontario — in person |
Growth | Real opportunity as SAHN and CHAH Technology scale |
We're not a staffing agency. We're not a franchise. We are a purpose-built homecare organization with genuine ambition — and we've earned our reputation through care, accountability, and consistency.
- Accredited with Commendation — one of a small number of homecare organizations to achieve this
- Prequalified with Ontario Health atHome at the highest level — a mark of operational trust
- A team culture where the people doing the work are taken seriously — from the Scheduling Specialist to the CEO
- Room to grow — SAHN and CHAH Technology are building something bigger, and this role is part of the foundation
If you're someone who finds real satisfaction in making complex operations run smoothly — and who cares about the people on the other side of every schedule — we want to hear from you.
Apply today with your resume. A short note about what drew you to this role is welcome but not required.
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Job Location
Job Location
This job is located in the Hamilton, Ontario, L8R 1M8, Canada region.