Field Training Manager at Redwood Communities Inc – Seattle, Washington

Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.

• 100% company paid dental and vision benefits for employee coverage.

• Healthcare and dependent care flexible spending accounts.

• Company paid life insurance, AD&D.

• Best-in-class voluntary insurance benefits.

• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.

• Employee assistance program (EAP) with 24/7 counseling services.

• 3 weeks of paid time off each year.

• 12 paid holidays each year & 1 floating holiday.

About the Position

The Field Training Manager is responsible for delivering company-wide onboarding and operational training programs and reinforcing standards across onsite and regional teams. This role supports Organizational Development initiatives by facilitating RealPage system education, conducting field validation visits, and ensuring consistent execution of operational processes across the portfolio.

This position serves as the primary field-based training resource, providing hands-on coaching, skill validation, and system expertise. The Field Training Manager ensures that training standards established by Organizational Development are effectively implemented and sustained in the field.

This role focuses on training delivery, system proficiency, and operational reinforcement. Training strategy, curriculum governance, and policy development remain under the direction of the Senior Manager, Organizational Development. The Field Training Manager is responsible for the delivery, reinforcement, and field validation of these standards across the portfolio.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Training Delivery & Facilitation

• Deliver structured onboarding programs for Onsite team members across the portfolio.
• Facilitate role-based and systems training sessions in both virtual and in-person settings.
• Execute enterprise training curriculum and ensure alignment with established operational standards.
• Provide refresher and performance-based retraining as identified through audits or operational feedback.
• Support multi-state onboarding through scheduled virtual cohort sessions.
• Support system implementation during asset transitions.

RealPage & Systems Execution

• Serve as subject matter expert for RealPage workflows, reporting, compliance documentation, and system best practices.
• Provide hands-on coaching and troubleshooting support to onsite teams.
• Identify system usage gaps and partner with Operations to reinforce correct processes.
• Support operational readiness during asset transitions by delivering system training and onboarding reinforcement.
• Ensure consistent and accurate system utilization across sites.

Field Validation & Coaching

• Conduct on-site visits to validate skill competency and onboarding effectiveness.
• Observe leasing processes, file documentation, and operational workflows to ensure compliance with established standards.
• Provide structured coaching and reinforcement to Community Managers and onsite teams.
• Partner with Regional Managers to support team development, operational consistency, and performance improvement initiatives.
  

Performance Monitoring & Reporting

• Document training completion, skill validation results, and field observations.
• Provide structured reporting and feedback to the Senior Manager, Organizational Development.
• Track onboarding progress and identify trends related to training effectiveness.
• Maintain training records and documentation as required.

Knowledge, Skills and Abilities:

• Strong operational knowledge of property management practices.
• Advanced proficiency in RealPage systems and reporting tools.
• Proficient in Grace Hill training platform.
• Strong facilitation and communication skills.
• Ability to coach and influence without direct authority.
• Highly organized with the ability to manage multiple priorities across states.
• Professional demeanor with strong problem-solving skills.
• Ability to travel extensively and work independently.
  

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities but serves as a functional leader and training authority for onsite and regional teams. The role provides coaching, skill validation, and operational guidance across the portfolio.

Qualifications:

• Minimum of 4–7 years of experience in property management and operations.
• Advanced RealPage experience required. (non-negotiable)
• Experience training, mentoring, or coaching onsite teams preferred.
• Experience working in a multi-site or portfolio environment.
• Strong communication and presentation skills.
• Demonstrated ability to deliver structured training and facilitate group sessions.
• Willingness to travel (East Region)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

Travel: Up to 60%, 40% work from home

Attendance: Position requires on-call status and ­flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.