Channel Success Manager at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Channel Success Manager in United States.
This role is a key connector between sales, service, and external consulting partners, ensuring that broker and consultant channels are fully enabled to successfully sell and support health benefit solutions. You will build and maintain strong relationships with high-value consulting partners, acting as their primary point of contact and trusted advisor. The position blends relationship management, sales enablement, and customer support, requiring both strategic thinking and hands-on execution. You will help consultants understand products, tools, compliance requirements, and service models while supporting them in driving client satisfaction and retention. Working closely with internal teams such as Sales, Product, Operations, and Service, you will ensure alignment across all stakeholders. This is a highly collaborative role with direct impact on channel performance, partner success, and overall business growth in a regulated and fast-paced environment.
- Build and maintain strong relationships with top-performing brokers and consulting partners, serving as their main point of contact and trusted advisor.
- Support channel enablement by delivering training, product education, and updates on tools, compliance requirements, and industry trends.
- Collaborate with sales teams to support pipeline growth, including assisting with proposals, presentations, and product demonstrations.
- Manage and resolve client and partner inquiries, escalations, and service issues, ensuring timely and high-quality resolution.
- Act as a liaison between external consultants and internal teams, ensuring alignment across sales, service, product, and operations.
- Gather and communicate partner feedback to support continuous improvement of products, services, and internal processes.
- Ensure adherence to security, privacy, and regulatory standards, including HIPAA and relevant compliance guidelines.
Requirements:
- Minimum 4 years of experience in account management, relationship management, or similar client-facing roles.
- Strong background in customer service, ideally within benefits, COBRA, or healthcare-related environments.
- Proven ability to manage and grow relationships with key stakeholders, including enterprise-level or Fortune 1000 clients.
- Excellent communication, presentation, and meeting facilitation skills with multiple stakeholders.
- Strong organizational and prioritization abilities, with the capacity to manage high-volume workloads during peak periods.
- Ability to work independently while maintaining strong collaboration across cross-functional teams.
- Solid understanding of compliance, regulatory frameworks, and service standards in benefits-related environments.
- Bachelor’s degree preferred.
Benefits:
- Competitive base salary ranging from $55,500 to $66,600 depending on experience and qualifications.
- Bonus or incentive eligibility depending on role structure and performance.
- Comprehensive health, dental, and vision insurance coverage.
- Retirement savings plan and financial wellness support.
- Paid time off, flexible spending accounts, and health savings account options.
- Life and disability insurance coverage.
- Tuition reimbursement and professional development opportunities.
- Flexible, employee-focused benefits designed to support work-life balance.