Call Center Representative in Indianapolis, Indiana at Rehab Medical

Title: Call Center Representative
Job Category: Customer Experience
Requisition Number: CUSTO001971
Job Type: Full-Time
Indianapolis, IN, 46240, United States

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company’s mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana’s top places to work. Recently, we’ve experienced exponential growth so we’re looking to expand our dynamic Customer Experience Team to support this growth and help us to improve the lives of more than 200,000 mobility users.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!

Why You Should Apply:

• We offer health benefits along with a generous 401 (k) match, and growth opportunities
• Guided Orientation Process at our Headquarters
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Continuing Education Opportunities
• Network of Support (health and well-being)

For prompt communication, we encourage applicants to opt into texting during the application process.

Overview:

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up.

Below are additional key functions and skills for this opportunity:

• Answer incoming calls and respond to patient inquiries in a timely and professional manner
• Make outbound calls related to service requests, voicemails, and follow-ups
• Document and update patient information within internal systems
• Coordinate with internal teams, including local offices and field representatives
• Assist with questions related to equipment, services, deliveries, and general support
• Enter and manage service tickets as needed
• Communicate clearly regarding service timelines and next steps
• Maintain compliance with company policies and procedures

Qualifications and Requirements:

• High school diploma or equivalent
• Minimum of 2 years of experience in a call center or high-volume customer service environment
• Strong communication skills, both verbal and written
• Comfortable working with computers, data entry, and internal systems
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.