Call Center Representative in Indianapolis, Indiana at Rehab Medical

Title: Call Center Representative
Job Category: Customer Experience
Requisition Number: CUSTO001971
Job Type: Full-Time
Indianapolis, IN, 46240, United States

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

Overview:

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up.

Below are additional key functions and skills for this opportunity:

• Answer incoming calls and respond to patient inquiries in a timely and professional manner
• Make outbound calls related to service requests, voicemails, and follow-ups
• Document and update patient information within internal systems
• Coordinate with internal teams, including local offices and field representatives
• Assist with questions related to equipment, services, deliveries, and general support
• Enter and manage service tickets as needed
• Communicate clearly regarding service timelines and next steps
• Maintain compliance with company policies and procedures

Qualifications and Requirements:

• High school diploma or equivalent
• Minimum of 2 years of experience in a call center or high-volume customer service environment
• Strong communication skills, both verbal and written
• Comfortable working with computers, data entry, and internal systems
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.