Account Manger at The James Agency – Scottsdale, Arizona

FUTURE OPENING JOB POSTING: NOT CURRENTLY HIRING. Please submit your resume and we will reach out as positions become available.

The Account Manager is responsible for managing client accounts and ensuring the delivery of high-quality marketing services and campaigns. They act as the strategic quarterback and primary point of contact for clients and collaborate with cross-functional teams within the agency to meet client objectives. This role requires a strong understanding of marketing strategies, the ability to upsell and pitch new business opportunities and is passionate about going above and beyond for clients.

Responsibilities:

• Retaining clients and building strong, trusting relationships on a personal level
• Providing superior customer service and ensuring client satisfaction
• Understanding client needs and identifying new business opportunities within your portfolio
• Craft Proposals, Change Orders and SOWs for clients
• Collaborating with assigned internal teams and directors to deliver business and marketing solutions
• Leads workshops (branding, customer journey, insights grid, priority star, etc.) tailored for client needs
• Leads quarterly and annual client reporting and planning
• Leads strategic presentations by gathering and synthesizing data, creating presentation outlines, and tying all the information together
• Monitor sales performance metrics and create value to enhance results for your accounts
• Understanding all facets of the client, their industry/business and their expectations
• Understanding the right mix of agency services (paid media, email, web, PR, creative, etc.) to fulfill a client’s needs
• Timely replies or acknowledgments to clients over the phone, emails, etc.
• Knowing how to position information in such a way that the client will respond positively
• Knowing when to ‘push back’ and how to do so respectfully by providing expert recommendations and solutions that move the business forward
• Understanding the financial status of a client and the profit margin represented to the agency
• Leading and refereeing meetings