Front Desk Receptionist (Part-Time Year-Round) at Pelican Bay Foundation, Inc. – Naples, Florida

The schedule for this position is Monday through Friday from 9:00am-2:00pm.

About Pelican Bay Foundation

Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region.

The Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately 90 acres of land. A critical part of this responsibility includes ensuring compliance with all governing documents, state statutes, and regulatory requirements.

About the Position

Pelican Bay Foundation is seeking a Part-Time Front Desk Receptionist responsible for supporting daily operations and ensuring the Community Center runs efficiently. This position reports directly to the Lifestyle Manager.

In this role, you will handle a variety of responsibilities, including answering phones, managing reservations, assisting with meeting and event setup and breakdown, and supporting event coordination. The ideal candidate is customer service–oriented, adaptable, and able to manage multiple tasks while maintaining a positive and professional demeanor.

What You’ll Do

• Open and close the facility by following established procedures and checklists
• Provide a high level of service by recognizing members and responding to their needs
• Ensure all members and guests are properly checked in and that guest registration requirements, including appropriate fitness attire, are met
• Answer phones in a courteous manner and direct calls appropriately
• Assist members with class registrations and provide detailed information on programs and activities
• Support the Lifestyle Manager with meetings, socials, and events, including setup and breakdown, check-in, greeting, and payment processing
• Record and report member feedback and incidents to the Lifestyle Manager
• Maintain brochures, class schedules, and bulletin boards to ensure information is current and organized
• Attend weekly or monthly seasonal staff meetings as needed

Skills & Experience

• 1–3 years of experience in a customer-facing role providing courteous, responsive service to customers, guests, or members
• Proficiency with POS systems; experience with Northstar is a plus
• Strong problem-solving skills with the ability to respond tactfully in a variety of situations
• Excellent communication skills, both written and verbal
• Highly organized with the ability to perform basic math and maintain accurate, legible records
• Ability to work independently with minimal supervision
• Maintains composure and sound judgment in high-pressure or emergency situations
• Demonstrated reliability and consistent performance over time
• Current CPR/AED certification (or ability to obtain), with knowledge of emergency and evacuation procedures

Education

• High school diploma or GED required
• Equivalent combination of education, training, and experience will be considered

Compensation & Benefits

We offer a competitive total compensation and benefits package and pride ourselves in providing a fun, evolving, culture-centric work environment.

All eligible part-time year-round team members are offered the following benefits:

• Generous Paid Time Off (PTO) & Paid Holidays
• 401(k) with excellent Safe Harbor employer match
• Free Team Member Meals
• Company-paid Employee Assistance Program

Every team member at Pelican Bay Foundation lives by our Core Values:

Welcoming: Create and embrace a sense of community and belonging for all.

Collaborative: Leverage our collective genius through communication, teamwork, and continuous improvement.

Positive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction.

Respectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace.