Dispatch InsideSales at CraneWorks, Inc – Birmingham, Alabama

Position Summary

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.

Duties & Responsibilities:

• Take incoming sales call and provide industry leading customer service.
• Dispatch cranes for incoming and outgoing deliveries
• Crane knowledge, logistics & load chart knowledge a plus
• Familiar with DOT oversize/overweight permits
• Microsoft Office skills experience: Excel, Word, Adobe and Outlook
• Maintain and manage customer contact lists to include future follow up to grow revenue.
• Ability to work individually in a fast-paced environment
• Uses consistent business processes to achieve desired results
• Develop and maintain customer relationships.
• Work with outside sales force to gain new customers.
• Work with outside sales force to maintain and grow existing customers.
• Execute specific sales initiatives as they are developed.

Qualifications & Skills:

• Proficient with Microsoft 365 including Microsoft Word and Excel.
• Exceptional relationship-building skills
• Strong ability to multitask in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong customer service communication skills
• Detail-oriented professional with good judgment
• Ability to multitask and remain organized
• Strong customer service communication
• Visual Dispatch/Rentalman experience a plus
• Familiar with 3D Lift Plan

Education & Experience

• High School Diploma or equivalent
• Bachelor’s Degree preferred or relevant experience

License & Certification

• Valid Driver’s License

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds
• Must be able to climb on and off heavy mobile equipment safely
• Regular and predictable attendance is required

Travel Requirements

• None or infrequent