Office Manager & HR Coordinator in Ciudad de Guatemala, Guatemala at Inbox Health

About Inbox Health:

Inbox Health is transforming the way patients experience healthcare billing and support. Our platform enables medical billing companies and practices to communicate with patients more clearly, answer questions efficiently, and simplify payment processes. By bringing consumer-friendly technology and personalized support to the healthcare billing process, we empower patients while helping providers improve collection rates and overall satisfaction. We are a fast-growing, mission-driven company, and we’re excited to expand our team in Guatemala.

About the Role

We are seeking an experienced and versatile Office Manager and HR Coordinator to help support the growth team in Guatemala. Reporting to the SVP of People (U.S.-based) with a dotted line to the Director of Operations in Guatemala, this role will serve as a cornerstone in building and supporting our team locally. The HR Coordinator will manage a range of responsibilities across office operations, interviewing, onboarding, and general HR support. This is a unique opportunity for a professional who thrives in a dynamic, high-growth environment, enjoys wearing multiple hats, and is excited to help shape the employee experience in Guatemala.

Key Responsibilities

Office Management (50%)

• Oversee day-to-day office operations and serve as the main point of contact for office-related needs.
• Manage office logistics, supplies, vendors, and ensure a safe and engaging workplace environment.
• Support planning of team events, meetings, and cultural initiatives

Recruitment & Onboarding (30%)

• Lead full-cycle recruitment for a variety of roles, with an emphasis on technical positions
• Partner with hiring managers to source, screen, interview, and hire top talent
• Develop and maintain a best-in-class onboarding experience for new hires
• Build talent pipelines and strengthen employer branding within the local market
• Oversee the offer and onboarding process for all Guatemala-based employees.

General HR Coordination (20%)

• Support the administration of benefits, payroll coordination, and compliance with local labor laws
• Partner with the U.S. People team on implementing and localizing global HR initiatives
• Maintain accurate employee records and support performance management processes.
• Assist the HR team with global HR initiatives including performance reviews, engagement surveys, and company culture events.

Qualifications

• Ability to be in office 4 days per week.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment
• Strong communication skills in both English and Spanish (verbal and written)
• Proactive, resourceful, and comfortable working independently as well as collaboratively across teams
• Attention to detail and the ability to follow through on tasks with a sense of urgency
• Bachelor’s degree in Human Resources, Business Administration, or related field
• 2+ years of experience in administrative support, ideally within a high-growth or multinational company
• Demonstrated experience in office management and administration
• Familiarity with HR practices, local Guatemalan labor laws, and payroll processes a plus