Associate, Member Data Integrity Associate in Washington, District of Columbia at American College of Cardiology Foundation
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Job Description
Location: United States
Department: Member Services
Description:
Job Description
The Member Data Integrity Team (DIT) is responsible for creating and maintaining member and customer records and order transaction processing. The team also manages the American College of Cardiology (ACC) member and customer database, dues billing and collection activities, marketing and discount code creation, and product code set ups. The position supports the Member Care Team by responding to phone calls and emails as needed, received via the organization’s global email, along with supporting Member Giving activities.
The Associate, Member Data Integrity is responsible for all aspects of data maintenance and customer service related to membership dues renewal processing, profile updates, exception reporting, and duplicate record management. This includes but is not limited to providing support to members and customers by phone and email as needed, data integrity and database maintenance, documenting procedures, researching, and resolving issues with customer financial data, and assisting with data projects. Additionally, the Associate, Member Data Integrity is responsible for providing training to incoming ACC staff on the Association CRM and serves as the backup for managing the mailing list rental program.
Responsibilities
- Assist with various aspects of membership Dues Billing operations including processing membership dues, contributions, and other payments in the member database.
- Proactively engage with database maintenance efforts and data entry projects to include coordinating with cross organizational teams.
- Manage data exception reports to correct data anomalies and identify trends.
- Support members by phone, email, and in-person, providing excellent customer service.
- Provide direct support to the Chapter Affairs Team to review and reconcile chapter dues payments.
- Serves as a direct contact to assist with Membership Renewal calls and inquiries.
- Maintains knowledge of and supports member giving campaigns.
- Assists with data entry projects, to include coordinating with cross organizational teams and providing guidance to ensure successful completion.
- Collaborate with IT teams, the Director, Member Data Integrity and Giving Support and Membership Division Associates on all aspects of proactive database maintenance and integrity including maintaining, tracking, resolving discrepancies, and reporting on data exceptions.
- Perform analysis and research to assist the Director, Data Integrity and Giving Support in identifying deficiencies and implementing processing efficiencies regarding data and database maintenance.
- Provide procedural and database training to incoming staff.
- Establish and maintain business relationships across the ACC to ensure departmental Teams have access to information required to deliver quality customer care.
- Manage merging duplicate records and associated projects.
- Manage member/customer profile data updates.
- Assist with additional duties as assigned.
- Responsible for adhering to ACC’s Organizational Accountabilities and the Member Services Core Accountabilities:
- Consistently demonstrate Member Services values in all business interactions and performance.
- Exhibit spirit of cooperation, showing adaptability and flexibility in work groups and with members. Supports team goals, assists co-workers, and shows appreciation for others.
- Consistently interact with others in a courteous and professional manner.
- Use all office resources and position effectively.
- Show independence and initiative. Demonstrate creativity in problem solving, contributing new ideas and solutions.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- Minimum 2 years’ experience in data entry, membership, customer service or similar service center unit.
- Experience with Association Management Software (Salesforce, Fonteva preferred).
- Analyzing data and report development experience using Power BI (preferred)
- Excellent customer service skills.
- Excellent verbal and written communication skills to ensure business needs are articulated to internal and external partners.
- Detail-oriented, highly efficient, ability to manage competing priorities and tight deadlines.
- Proficient with Microsoft Office applications including Microsoft Outlook, Word, Excel, and Teams.
- Proficient mathematically and in preparing statistical reports.
- Must have ability to follow documented step by step instructions with little to no errors.
- Must be a dependable, flexible, high energy, self-starter with excellent time management skills.
- Some travel is required.
About Us:
About Us
At the American College of Cardiology, we bring our hearts to work.
We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for all for more than 75 years. When you join our team, you become part of a culture that envisions a world where science, innovation and knowledge optimize cardiovascular care and outcomes.
Every day, we are committed to supporting our more than 60,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as a great place to work, please visit our site, www.acc.org/jobs.
What We Offer:
ACC values all members of our College family, including ACC staff. As the foundation of the organization, ACC staff enjoy world-class benefits and a culture of work-life balance. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings. Please note that these offerings may change at any time.
ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed.
The salary ranges for will vary based on the local labor market; ACC’s Recruitment Team will be able to provide more information to candidates during initial discussions.
EEOC:
ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans. ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Katie Sarreal, HR Business Partner at ksarreal@acc.org or (202)375-6351.
Salary Range: 65,000-73,000