Customer Service Representative - Diagnostic Lab in Hershey, Pennsylvania at Pacific Edge

Pacific Edge Diagnostics USA, an innovative cancer detection testing company, is looking for talented professionals with diverse skill sets and a track record of success to join this rapidly growing company. The Patient Services Customer Service Representative's primary responsibilities will be handling patient billing phone calls, assisting the customer service department with customer phone calls and administrative duties as needed. Duties may include:

• Handling incoming and outgoing communication with different customer groups
• Assisting patients in discussing billing process and financial assistance options
• Handling patient calls to instruct on self-sampling
• Escalating appropriate calls to the Customer Service Manager
• Responding to inquiring from sales team within expected time frame
• Working with the Marketing department to gather, pack and ship materials for trade shows, as well as other administrative tasks

Qualified applicants for our Customer Service Representative opportunity will possess a High School Diploma and at least 2-year relevant medical office experience; or equivalent combination of education and experience. Additionally, candidates should possess:

• Strong communication skills
• Ability to work independently and as part of a team
• High integrity, positive attitude and strong work ethic
• Ability to multitask
• Excellent attention to detail
• Patience and empathy

Pacific Edge offers a rich benefits package, including ample paid time off, medical, dental, and vision insurance (as well as optional voluntary coverage), 401(k) with company match, and company-provided life and disability insurances.

Qualified applicants are encouraged to respond to this posting with their resume and salary requirements. We are an Equal Opportunity Employer