Housing Intake Specialist at Chicanos Por La Causa – Las Vegas, Nevada

OBJECTIVE AND POSITION SUMMARY

Part of the housing program, this position will guide individuals to take successful steps towards a positive experience from initial intake to case resolution. The Intake Specialist administers and facilitates the processing of all applicants for the Housing Counseling Program and assists the housing team with the success efforts for every client. To achieve success in this position, the Intake Specialist communicates effectively with the public and performs tasks timely and accurately.

The Intake Specialist provides admin support to the office front desk when directed by NV housing program leadership.

SUPERVISORY RESPONSIBILITIES:

N/A

SPECIALIZATIONS

• Ability to communicate verbally and in writing with the customers and the public in face-to-face, one-on-one and group settings, by telephone and e-mail or regular correspondence
• Strong oral and written communication skills
• Excellent organizational skills with competence in attention to detail
• Excellent Customer service skills to include proper telephone etiquette
• Ability to thrive in a team-oriented environment
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs to include MS Word, Excel, and MS Office
• Bilingual English and Spanish required

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Assist in the screening of clients to determine type of services needed
• Respond to client questions over the phone including initial eligibility requirements to potential clients in English and/or Spanish
• Conduct both in-person and telephone intake interviews
• Proficiency in explaining all products, services, turnaround times, delivery schedules and assurances to the clients
• Review of program applications, documentation, and disclosures for accuracy and that it is filed in a timely manner
• Ensure applicant is ready for their applicable counseling session
• Prepare or initiate new client file for Housing Counselors
• Enter data or information into CPLC CMS database systems, as required
• Process and review housing applications for completion
• Verify required documentation in preparation for the client’s appointment with a housing counselor
• Set up new tenants in system and ensures files are created at intake
• Maintain client records
• Make client follow up calls, as needed
• Monitor document expiration dates
• Draft correspondence for review by Housing Director
• Coordinate meetings and prepare meeting materials as needed

• Assist in calendaring, scheduling and monitoring of housing matters and deadlines which includes new and follow-up appointments on behalf of program staff

• Assist in preparation of monthly client reports as requested
• Participate in “outreach” activities of the “prospect” list
• Provide excellent client service to all end-users throughout the organization and its affiliates
• Work cooperatively with administrative office, employees and the public
• Conducts Outreach activities to encourage Workshop enrollment as needed
• Provide input and assistance with any special projects as assigned by NV program leadership
• Supports counseling staff by conducting Pre and Post Workshop set-up and take-down activities
• Assist with program workshops
• Ensure Workshops are pre-scheduled within the program CMS
• Occasional delivery of documents to other office locations
• Perform other duties as required

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education /Background:

• High School Diploma/GED
• 1 years’ experience in public housing, social services or position with case management duties
• Combination of related work experience and education will also be considered
• Knowledgeable of standard real estate & mortgage terms, personal documentation and homebuying transaction closing process is preferred
• Type 40 wpm
• Bilingual English and Spanish (50% of applicants are ESL-Spanish speaking only)