Help Desk Technician in Naples, Florida at Peninsula Improvement Corp

Barron Collier Companies has shaped Southwest Florida for over a century — from the communities people live in to the land they work on. We're looking for a Help Desk Technician to join our internal IT team and keep our people productive across a wide range of business lines, from agriculture to real estate to hospitality.

This isn't a call-center ticket mill. You'll work directly with BCC employees across departments, building relationships and actually solving problems — not just closing tickets to hit a metric.

We're looking for a Part-Time Help Desk Technician to join our IT team as the front line of technical support for our employees.

This isn't a call-center ticket mill. You'll work directly with BCC employees across departments, building relationships and actually solving problems — not just closing tickets to hit a metric.

WHAT YOU'LL DO

• Provide Tier 1/2 support for Windows, Microsoft 365, and Active Directory across our offices
• Troubleshoot hardware, software, printers, and mobile devices for end users
• Own tickets start to finish — no shipping issues off to a black-box Tier 3 team you never hear from again
• Document fixes so the next tech (or future you) isn't solving the same problem twice

WHAT YOU BRING

• 1+ years of hands-on IT support or help desk experience
• Working knowledge of Windows 10/11, M365, and basic networking (DNS, DHCP, TCP/IP)
• A calm, clear communicator — you can explain a fix to someone who doesn't want to hear about DNS
• Must currently live in or near Naples, FL and be able to work on-site daily — this is a hands-on, in-person role supporting local teams
  

WHY BCC

• Stable, century-old local company — not a startup, not an MSP shuffling you between clients
• Real growth path into systems administration, network engineering, or security

Submit your resume and a brief cover letter at https://bcp.recruiting.pdsvista.com. Tell us about a time you helped someone work through a frustrating tech problem — we want to see how you approach situations under pressure.

We are a drug-free (DFW) and an Equal Opportunity Employer (EOE).

NOTICE TO RECRUITERS & STAFFING AGENCIES: Barron Collier Companies does NOT accept unsolicited resumes from agencies. Please do NOT contact the hiring manager or any other manager within the company regarding this post. Unsolicited emails or calls from recruiting agencies will be blocked and deleted without response.