Service Contract Specialist in Woodridge, Illinois at Mahoney Environmental Solutions

This position will assist with real time communications and coordination with third party vendors, customers, subcontractors and Mahoney Environmental personnel to resolve daily tactical issues, based upon customer and internal needs. The primary focus of this role will be to continue to support our expanding customer needs and requirements, both direct and indirect.

Hourly rate is $22.50

Primary Duties:

• Support of third-party websites (TPW) and other partners, including but not limited to: Service Channel, EcoTrak, Corrigo, Officetrax, etc.
• Work closely with the Director of Managed Services to execute day-to-day operations.
• Manage TPW platforms, including monitoring work orders and proposals, attaching information to manifest and invoices, and answering phone calls for TPW related issues.
• Respond to customers and reach out to area managers.
• Upload invoices, manifest copies and manual invoices.
• Send work order (WO) dispatch to subcontractors, contact subcontractors for completion of orders and close out tickets.
• Submit proposals for ER work orders.
• Assist sales team members to address customer requests or issues.
• Follow all safety rules and procedures and support all safety initiatives.
• Other duties as assigned.

Qualifications:

• High school diploma or GED.
• 3 - 4 years of customer service experience.
• Excellent written and verbal communication skills.
• Team player with strong organizational skills and ability to multi-task in a fast-paced environment.
• Excellent Microsoft Word and Microsoft Excel skills.

Working Conditions:

• Corporate office

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.