Data Operations Specialist (Contractor) in Waltham, Massachusetts at Curinos Inc

Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos operates under a hybrid modality. This individual may work from the New York City, Chicago, Boston Toronto or London office.

Job Description

The omnichannel experience team at Curinos focuses on digital banking as a subsidiary of the global FTSE 50 Informa Group.  We help the financial services industry understand the digital banking user and customer experience by delving straight into the digital platforms and channels with which consumers and businesses interact.  

We work with the leading UK, US and global financial institutions to deliver insights for their digital, product, insight, and commercial teams by providing access to a digital content and data platform and by delivering insight reports and consulting.

What we do:

• Collect primary data straight from over 400+ global digital bank mobile apps and desktop platforms
• Visualize the digital banking user experience on our proprietary platform – the Digital Banking Analyzer (DBA)
• Track the latest trends in banking apps and fintechs, covering the full range of retail financial products, open banking, investments, and small business banking
• Analyze the potential impact of platform changes and innovations on the market

We are inquisitive, engaged, and committed with a thirst for knowledge of all things digital within the Financial Services, fintech and banking sector. You will get to work in an open and collaborative environment, and whilst we do work hard, we also work smart and provide a truly flexible working environment.

Responsibilities

The Data Operations Specialist role will be responsible for the timely and accurate completion of the mobile, desktop and onboarding data collection and ingestion for our Small Business Tracker. 

The Data Operations Specialist will need to:

• Demonstrate a thorough understanding of complex auditing issues and apply them to the standard operation procedures of their team
• Develop a thorough numerically-validated understanding of audit metrics across all trackers
• Create thorough & logical videos with Mystery Shoppers exploring the users’ accounts to answer all corresponding metrics relating to app or banking platform functionality with a minimal need for revisions or inquiries from external metric-ingestors
• Demonstrated and validated efficiency in time-management and creating videos and ability to scale up as the balance transitions from a mixed recording / ingestion format into a predominantly-recording format
• Ability to adapt to changing needs of department as it incorporates DPA and other SOP updates to align with strategic goals of operational efficiency with a proactive continuous-improvement mindset
• Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions. 
• Update department databases on a regular and frequent routine as to the progress of assignments using a combination of platforms
• Fully address and correct revisions required by the Lead Data Operations Specialist, Data Collection Manager and / or QC Specialist

Desired Skills & Expertise

• Minimum of 1 year experience in market research project or data collection and ingestion management
• A detail- orientated and highly organized individual who is willing to learn
• Comfortable and adaptive with using digital technology and devices
• Excellent verbal and written communication skills with the ability to understand the perspective of different stakeholders
• Ability to multitask and problem solve

The hourly range for this role is $18.00 to $20.00 per hour.

Why work at Curinos?  

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from 
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! 
• Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development 
• Work with industry leading Subject Matter Experts and specialist products 
• Regular social events and networking opportunities 
• Collaborative, supportive culture, including an active DE&I program 
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services

Applying: 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! 

If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at careers@curinos.com and we’ll do everything we can to help.