Quality Care Supervisor in Burlington, Wisconsin at Olive Branch Communities LLC

Do You Have a Heart for Helping Others and a Passion for Making a Difference?

At Home Helpers, we believe exceptional care starts with exceptional people, and that the best leaders are those who lead with their hearts.We're looking for a compassionate, heart-motivated Quality Care Supervisor who believes that caring for others is more than a profession. It's a calling. This is an opportunity for someone who finds purpose in helping older adults remain safe, comfortable, and independent in their homes while inspiring and supporting the caregivers who make that possible.

If you're someone who leads with empathy, builds meaningful relationships, and believes every person deserves to be treated with dignity and respect, we'd love to meet you.

What Makes This Role Special? As our Quality Care Supervisor, you'll have the opportunity to make a difference every day, not just in the lives of our clients, but also in the professional growth and success of our caregivers. Working alongside our Quality Assurance Manager, you'll help create a culture where caregivers feel supported, families feel confident, and clients receive the compassionate, dependable care they deserve.This is a hands-on position that combines client relationships, caregiver mentorship, and quality assurance.

How You'll Make a Difference Be a Mentor and Champion for Our Caregivers

• Inspire, coach, and support caregivers as they grow in their roles.
• Help lead new caregiver orientation and ongoing training programs.
• Conduct field visits to recognize great care and identify opportunities for improvement.
• Supervise and support our Lead Caregivers.
• Help build a culture where caregivers feel valued, encouraged, and proud of the work they do.

Build Meaningful Relationships With Clients and Families

• Visit clients in their homes to ensure their needs are being met.
• Develop trusting relationships with clients and their families.
• Proactively identify concerns and work collaboratively to resolve them.
• Help ensure care plans reflect each client's individual needs and preferences.
• Celebrate the difference our caregivers make in clients' lives.

Be a Leader in Quality Care

• Conduct client assessments, quality assurance visits, and caregiver evaluations.
• Support care planning, documentation, and ongoing case management.
• Assist with consultations and coordination for clients receiving VA, IRIS, ADRC, and other third-party-funded services.
• Collaborate with our leadership team to continuously improve the client and caregiver experience.
• Support clinical activities, when appropriately licensed and qualified, within the scope of the position.

Who We're Looking For

While professional experience is important, we believe compassion, integrity, and a genuine desire to serve others are just as essential. Our ideal candidate is someone who:

• Has a genuine heart for seniors and a passion for helping others.
• Finds fulfillment in mentoring, encouraging, and developing people.
• Leads by example with kindness, accountability, and professionalism.
• Understands the importance of building trust with clients, families, and caregivers.
• Is proactive, organized, and comfortable making decisions.
• Communicates with empathy, patience, and confidence.
• Enjoys being part of a collaborative team committed to doing what's right.

Education and Experience

We welcome candidates from a variety of healthcare and human services backgrounds, including:

• Registered Nurses (RN)
• Licensed Practical Nurses (LPN)
• Social Workers
• Other professionals with a bachelor's degree in healthcare administration, human services, or a related field

Preferred qualifications:

• Bachelor's degree in a related field.
• Experience in home care, home health, senior services, case management, or a related healthcare setting.
• Previous leadership, supervisory, caregiver training, or care coordination experience.
• Knowledge of client assessments, care planning, and quality assurance.
• Familiarity with electronic documentation and care management systems.

Relevant experience, strong leadership potential, and a genuine commitment to compassionate care will be considered when evaluating candidates.

Position Details

• Location: Burlington, Wisconsin
• Schedule: Full-time, with occasional flexibility for client and caregiver needs
• Work Environment: Combination of office work, client home visits, and field-based caregiver support
• Reports To: Quality Assurance Manager
• Travel: Local travel throughout our service area
• Requirements: Valid driver's license, auto insurance, satisfactory driving record, and successful completion of required background checks

Why Home Helpers? At Home Helpers, our work is personal. We have the privilege of helping individuals remain in the place they call home, surrounded by the people, memories, and routines that matter most to them. We believe in supporting our caregivers, building meaningful relationships, and treating every client with the compassion and respect we would want for our own families. We're looking for someone who shares those values and wants to be part of something meaningful. If you're looking for a career where your heart, experience, and leadership can truly make a difference, we encourage you to apply. Come lead with your heart. Make a difference with Home Helpers.