Aftermarket Parts Sales Manager in High Point, North Carolina at Mickey Truck Bodies
Job Description
Aftermarket Parts Department Manager
Full Time Salary starting between $60,000 and $70,000 plus commission.
(Potential to earn over $100,000 per year with commission.)
Do you have aftermarket parts management experience? Are you a team leader who gets great results and provides excellent customer service? If you have these skills, apply now to become Mickey Truck Bodies' next Aftermarket Parts Department Manager and experience Mickey's excellent benefits and supportive company culture in this rewarding role.
Founded in High Point, NC in 1904, Mickey Truck Bodies designs, manufactures, and upfits custom truck bodies and trailers for many of the nation's leading fleet operators in the beverage, rental, vending, and specialty vehicle markets. Mickey operates its High Point manufacturing campus, four Fleet Service Centers in North Carolina, New Jersey, Florida, and Illinois, and the Mickey Parts aftermarket business. Mickey continues to be led by fourth-generation family member as CEO.
Mickey Truck Bodies offers our Aftermarket Parts Department Manager a competitive compensation and benefit package including:
- Commission on Parts Sales
- Performance Bonus
- Paid Vacation Time
- Medical (Employee cost share)
- Dental (Employee cost share)
- Vision Insurance (Employee cost share)
- Wellness Plan with Incentives
- Flexible Spending Accounts
- Company Paid Short-Term Disability Insurance
- Company Paid Long-Term Disability Insurance
- Company Paid Basic Life Insurance with AD&D Policy
- 401(k) with Company Match
Aftermarket Parts Department Manager Summary:
The Aftermarket Parts Department Manager leads the Mickey Parts aftermarket business at our High Point, NC campus, including parts sales, e-commerce, inventory, order fulfillment, and customer service. This role is accountable for profitable parts growth, inventory accuracy and availability, and team performance, and partners with our Fleet Service Centers, Commercial Sales, Purchasing, Shipping, and Finance to support fleet customers across all locations. Reports to the Vice President of Fleet Services and Parts.
Essential Duties and Responsibilities:
- Lead and manage the Aftermarket Parts team, including Parts Sales Representatives, the Parts Administrator, and Warehouse Associates.
- Develop and manage the annual department budget and sales plan, and meet sales, gross profit, and performance objectives.
- Build and carry out a growth plan with Commercial and Fleet Service Center leadership covering existing customers, new accounts, e-commerce, and manufactured parts opportunities.
- Work directly with customers to develop customized parts support programs, and support parts sales by taking and processing orders.
- Develop parts pricing strategy and price increases, and maintain approved pricing, discount, and margin controls.
- Manage parts inventory with Purchasing, including stocking levels, reorder points, cycle counts, and physical inventories, while minimizing slow-moving and obsolete stock.
- Coordinate parts support and inventory transfers for Mickey's Fleet Service Centers.
- Oversee order accuracy and fulfillment from quote through shipment and invoicing, and resolve escalated customer issues.
- Work with Shipping and Purchasing to improve on-time delivery, fill rate, and supplier performance.
- Partner with Finance to keep accounts receivable current and to monitor freight costs and recovery.
- Manage credit memos, RMAs, warranty claims, and supplier returns.
- Manage the Mickey Parts e-commerce site to keep product information and pricing accurate.
- Maintain a weekly department scorecard and review results with Finance.
- Set team goals, coach, train, and conduct performance reviews; coordinate hiring and employment decisions with HR and leadership.
- Lead safe work practices, housekeeping, and continuous improvement in the department.
- Other duties as assigned.
Education, Knowledge & Skills:
- Bachelor's or associate degree in business or a related field preferred, or equivalent experience.
- 3+ years of direct-to-customer parts sales experience.
- Experience with e-commerce sales and sales data analysis.
- Experience with ERP systems; Epicor preferred.
- Warehouse management or supervisory experience preferred.
- Demonstrated ability to lead, motivate, and develop a team.
- Ability to analyze margins, inventory trends, and budgets using Excel, ERP reporting, and Power BI.
- Working knowledge of parts identification, inventory control, order fulfillment, and freight management.
- Excellent communication skills, including presenting to customers and internal leaders.
- Strong attention to detail, organization, and problem-solving skills in a fast-paced environment.
- Proficiency with Microsoft Office, especially Excel and Word.
Physical Requirements:
- Must be able to communicate clearly.
- Office-based role with regular time in the parts warehouse and occasional time in manufacturing areas.
- Ability to sit, stand, walk, bend, stoop, kneel, climb, reach, and use hands to keyboard.
- Ability to occasionally lift and/or move up to 30 lbs.
Work Environment:
- Manufacturing environment with occasional exposure to fumes or airborne particles, weather, noise, and moving mechanical parts.
- Required PPE when in the parts warehouse and manufacturing areas.
- Occasional travel to Fleet Service Centers.
Mickey Truck Bodies and Subsidiaries is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Please note that we are currently not accepting applications from third party application services, do not contact us.
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