Medical Assistant in El Paso, Texas at Rio Grande Urology PA

GENERAL SUMMARY OF DUTIES

Performs various clinical duties such as assisting physicians with patient care, documenting in the EMR, scheduling, and handling clerical, environmental, and organizational tasks. This is an entry level position which requires the employee to work closely with the health care team to delivery safe and efficient care. Reports directly to the office manager.

SUPERVISORY RESPONSIBILITIES

None

MAJOR RESPONSIBILITIES/TASKS

• Demonstrates excellent customer service.
• Prepares patients for health care visit and enters assessment data into EMR correctly.
• Places patient in exam room for provider evaluation.
• Obtains medical and social history.
• Verifies patient information and identification.
• Accurately completes all forms.
• Supports provider with patient care delivery.
• Assists providers during examination and treatment.
• Takes vital signs and performs all ancillary tests appropriate to skill level, certifications and state regulations.
• Performs testing and tasks as ordered by the physician (urinalysis, catheter insertion, injections, bladder scans, cystoscopy, blood draws and other tasks as certified.
• Uses aseptic techniques when preparing surgical set ups and providing wound care as directed by the treating provider.
• Provides drug samples as ordered by the treating provider and in accordance with state regulations.
• Calls in prescriptions as ordered by the physician.
• Applies bandages, dressings and assists with post-operative care and suture removal as ordered by the treating provider.
• Educates patients as instructed by the physician.
• Completes records according to company policy.
• Maintains supplies, cleans rooms and equipment, and stocks rooms as needed.
• Notifies manager of any problems with equipment.
• Operates autoclave machine in accordance with policy and procedures and complies with all regulatory requirements.
• Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures.
• Maintains safe, clean, secure, and orderly work environment
• Conducts business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and considerate with dealing with patients, visitors, the public and all colleagues.
• Ensures preparation of specimens for pick-up and shipment to appropriate laboratory following OSHA guidelines and company policies
• Performs front office clerical duties such as answering telephones, check-in, check-out and record processing as requested by the Office Manager.
• Attends staff meetings and training as required by the company and Office Manager.
• Completes required certifications; becomes proficient in clinic systems and procedures, and maintains currency in all policies, practices and procedures.
• May assist with clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
• Performs duties to achieve or exceed established service standards.
• Performs other duties, as assigned.
• Complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), to protect patient confidentiality.
• Projects a professional demeanor and is courteous with patients, physicians, and coworkers.

EDUCATION

• High School Graduate or GED. Medical Assistant Diploma from an accredited vocational institution or community college. Certification preferred.

EXPERIENCE

• This is an entry level position. Recent experience preferred and/or documented evidence of externship completed in a medical office.

PERFORMANCE REQUIREMENTS

• Knowledge of healthcare field and medical office protocols/procedures.
• Knowledge of specific assisting tasks related to particular medical practice.
• Knowledge of information that must be conveyed to patients and families.
• Broad knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Skills
• Skill in performing medical assistance tasks appropriately.
• Tactful and diplomatic interpersonal interactions.
• Understanding patient education needs by effectively sharing information with patients and families.
• Abilities
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others. Able to read write and speak English fluently
• Bilingual in Spanish preferred

EQUIPMENT OPERATED

Standard medical exam/office equipment, which may include computerized health information management system for medical records.

WORK ENVIRONMENT

Combination of medical office and exam/procedures room settings, well-lighted, well-ventilated, and adequate space.

MENTAL/PHYSICAL REQUIREMENTS

Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, standing, dressing, etc. Must be able to lift up to 30 lbs. of supplies. Occasional stress from dealing with many staff and patients.