Mobile Donation Shift Lead | Farragut Location in Knoxville, Tennessee at KARM Stores

Summary

The Mobile Donation Shift Lead supports the daily operations of mobile donation locations by assisting with workflow coordination, training team members, and ensuring safe, efficient donation processing during assigned shifts. As a subject matter expert, this role models excellent donor service, operational consistency, and Christ-centered values while helping maintain a safe, organized, and welcoming environment. The Mobile Donation Shift Lead provides peer leadership without formal supervisory responsibility.

Essential Functions

Mobile Donation Operations & Donor Service

• Support the Mobile Donation Manager by assisting with daily workflow, donation intake, and operational execution during assigned shifts.
• Welcome and assist donors by unloading donations, providing receipts, answering questions, and delivering exceptional customer service.
• Maintain clean, organized, and safe mobile donation locations that reflect KARM Stores' mission and values.
• Adapt to changing donation volume, staffing levels, and operational needs to ensure efficient service throughout the shift.
• Support daily operational standards that maximize donor satisfaction and product flow.

Success Factors: Operational Excellence Mission Alignment Adaptability

Team Support & Knowledge Sharing

• Encourage teammates through positive communication, collaboration, and a commitment to teamwork.
• Train and support new team members on donation handling procedures, customer service expectations, equipment operation, documentation, and safety practices.
• Participate in devotional moments and contribute to a Christ-centered, mission-focused team culture.
• Share knowledge and best practices to promote consistent operational standards across all mobile donation locations.
• Continuously develop personal knowledge of donation procedures, product handling, donor service, and organizational expectations.

Success Factors: Teamwork Communication Accountability & Results

Safety, Quality & Continuous Improvement

• Ensure safe unloading practices, proper lifting techniques, equipment operation, and adherence to safety procedures during all donation activities.
• Learn and apply updated donation acceptance guidelines, prohibited item standards, operational procedures, and mobile donation policies.
• Receive and apply feedback from leadership to improve workflow, communication, and operational consistency.
• Monitor work areas and equipment to help maintain a safe and organized environment.
• Demonstrate flexibility and initiative in responding to operational challenges throughout each shift.

Success Factors: Judgment & Integrity Critical Thinking Adaptability

Documentation & Operational Support

• Assist with completing donation logs, communication forms, and daily operational documentation accurately and on time.
• Communicate equipment concerns, donor issues, operational updates, and shift information promptly to the Mobile Donation Manager.
• Model professionalism, integrity, reliability, and Christlike character in all interactions.
• Support compliance with organizational policies, safety standards, and ministry expectations.
• Perform other duties as assigned to support daily operations and team success.

Success Factors: Accountability & Results Operational Excellence Mission Alignment

Qualifications

• High school diploma or GED preferred.
• Valid Drivers License with acceptable driving record.
• One or more years of experience in donation operations, retail, warehouse operations, customer service, or a related environment preferred.
• Demonstrated proficiency in mobile donation operations and donor service.
• Experience training or mentoring team members preferred.
• Commitment to supporting and advancing the Christ-centered mission and values of KARM Stores.

Knowledge, Skills & Abilities

• Strong interpersonal and communication skills.
• Excellent customer service and donor engagement abilities.
• Knowledge of mobile donation procedures, safe material handling, and operational workflows.
• Ability to train and support peers while fostering teamwork and operational consistency.
• Strong organizational and time management skills.
• Ability to adapt to changing workloads and operational priorities.
• Ability to exercise sound judgment while maintaining safety, quality, and operational standards.
• Commitment to servant leadership, teamwork, continuous improvement, and the mission and values of KARM Stores.

Physical Requirements

• Ability to stand, walk, bend, reach, lift, and move throughout mobile donation locations for extended periods.
• Ability to frequently lift, carry, push, and pull up to 50-100 pounds, with heavier items moved using proper equipment or team lifting techniques.
• Ability to safely operate carts, pallet jacks, and other material handling equipment as needed.
• Ability to work outdoors in varying weather conditions while maintaining a positive donor experience.

Work Schedule and Required Hours

Full time or part time; MondaySaturday with rotating Saturdays required, up to 40 hours per week.