Restaurant Server - Afternoon/Evening at Hilton Philadelphia at Penn's Landing – Philadelphia, Pennsylvania

Overview

About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and collaboration, we encourage our team members to excel.

Position Summary:

As a Restaurant Server at the Hilton at Penn’s Landing you play a crucial role in creating exceptional guest experiences. You will be responsible for providing attentive and personalized service, guiding guests through a delightful beverage journey, and ensuring their satisfaction. Additionally, you will maintain the bar area, handle orders accurately, and contribute to the overall success of our establishment.

Key Responsibilities:

• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.
• Be familiar with the organization of the restaurant and lounge and know the function of each job position.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Present physical and accurate check to guest and process payment.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Clear, clean and reset tables as needed.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.

If you are passionate about delivering exceptional service, creating memorable guest experiences, and working in a collaborative team environment, we invite you to apply for the Restaurant Server position at the Hilton at Penn’s Landing Join us and be a part of our journey to make hospitality better.

Hilton at Penn’s Landing is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.