Customer Service Representative (Hybrid) in Quezon City at Supportninja Inc.

Work Setup: Hybrid (whole duration of training is on site) - Sanctum Quezon City.

Type of Contract: Full-Time

Schedule/Hours: 9 PM – 6 AM Manila Time.

Equipment: Company Provided

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Provide accurate information about products and services to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

• Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers in a professional manner.

• >1 year of experience in call center, eCommerce, customer service, retail, hospitality in a BPO industry

• Ability to empathize is a must — wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.

• The individual who has an innate curiosity and shows initiative to continuously learn

• Has a team player mindset with innovative ideas and strong attention to detail.

• Experience in using a ticket/task management system.

• Knowledge in wedding planning and organization is a plus.

• Direct experience or knowledge of the wedding industry. Familiar with what couples' want and need.

• Must be willing to go onsite quarterly (sanctum)

• Competitive Compensation

• Adherence to government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• HMO starting on Day 1

• Paid time off + birthday leave.

• Opportunities for skills training and personal and professional development.

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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