Community Health Worker II at Berkshire Health Systems – Pittsfield, Massachusetts

The Community Health Worker II provides comprehensive and coordinated management of complex patient care and resources through interdisciplinary collaboration to achieve optimal patient outcomes in accordance with the care management team initiatives. The CHW ll partners with the patient, family and team to reduce the impact of the social determinants of health and improve patient's participation in wellness and early intervention prevention programs. Identifies emotional and physical barriers to participation and creates effective plans and identifies supporting resources. Acts as a mentor for the Community Health Worker I providing oversight into workflow and training.

• Experience with Basic Skills for Working with Patients, Smokers online training, , Motivational Interviewing, Culture Diversity, Health Literacy, Impact of Trauma and any other training deemed necessary, Management Of Aggressive Behavior preferred


• Bilingual preferred.


• Self-disciplined, energetic, passionate, innovative thinking, multi-tasker.


• A flexible team player that can follow a system and protocol to achieve a common goal, comfortable with change.


• Highly organized and well-developed oral and written communication skills.


• Demonstrates Superior judgment, decision-making and higher-level problem-solving skills.


• Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.


• Confidence to communicate clinical and community organizations and personnel.


• Advanced computer skills including Microsoft Office.


• Familiarity with medical records, systems, EMR's or other patient care systems.


• Ability to develop, market, and implement programs and services to community.


• Ability to work from different locations as determined by the needs of members and the overall program- this includes working from PCP office locations throughout the County.