Regional Operations Manager at Kocolene Development Co – Seymour, Indiana

Company: Kocolene Marketing
Location: Southwest Indiana
Reports To: Chief Operating Officer

Position Overview

The Regional Operations Manager will oversee 8–10 discount tobacco stores in Southwest Indiana, with a primary focus on building and leading high-performing teams. Your team will include 8-10 Store Managers and 25-30 Customer Service Associates. This role requires a strong people leader who can recruit, develop, and inspire Store Managers while ensuring operational excellence, financial performance, and customer satisfaction.

Key Responsibilities

Team Leadership (Top Priority)

• Serve as a mentor and coach to Store Managers, fostering a culture of collaboration and accountability.
• Recruit, train, and retain top talent, ensuring succession planning and career growth opportunities.
• Build a positive work environment that motivates teams and drives engagement.

Operations & Strategy

• Develop and implement regional operational plans aligned with company goals.
• Delegate responsibilities effectively and monitor store performance.
• Ensure all stores adhere to operational policies and procedures.
• Enforce adherence to company policies and regulatory requirements.
• Support loss prevention efforts and maintain security protocols.

Financial Management

• Manage regional budgets, payroll, and expenses to maintain profitability.
• Analyze financial reports and implement cost-control measures.

Sales & Marketing

• Drive revenue growth through effective sales strategies and marketing campaigns.
• Ensure stores meet or exceed corporate sales targets.
• Lead by example in delivering exceptional customer service.
• Ensure all stores consistently meet high service standards.

Inventory & Merchandising

• Monitor inventory levels and ensure product availability.
• Maintain accurate pricing and merchandising standards across all locations.

Qualifications

• Excellent leadership skills; approachable and able to cultivate positive rapport with employees
• Experience in multi-unit retail management, preferably in convenience or tobacco retail.
• Strong communication, coaching, and conflict-resolution skills.
• Ability to analyze financial data and implement strategic solutions.
• Knowledge of inventory control, merchandising, and marketing principles.
• Commitment to delivering outstanding customer service.

Compensation and Benefits

• Competitive Pay
• Insurance: Health, Vision, and Dental
• Retirement: Traditional 401K with 2% Company Match
• Paid Time Off: Vacation, Paid Holidays