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Account Manager at Brandt Information Services, LLC – Remote

Brandt Information Services, LLC
Remote
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About This Position

Account Manager
Must be US Citizen or Green Card holder
W-2 Full Time Salaried Position
100% Remote - Must reside in the US full time
Brandt Information Services is a leading provider of technology and marketing services for state wildlife and parks agencies, revolutionizing how agencies connect with and serve the public. From planning a camping trip to purchasing a hunting or fishing license, our solutions streamline the outdoor recreation experience. Every transaction — whether a boat registration, campground reservation, or educational event ticket—contributes to conservation efforts and enhances outdoor recreation opportunities.
Account Managers are responsible for ensuring customers receive exceptional technical support and product guidance post launch. They help customers become confident, self-sufficient users of our platform through enablement, troubleshooting, and advice. They are accountable for delivering timely, high-quality support that protects Brandt’s reputation. They are consulted on product changes or projects that affect support operations, and they keep the Account Director and Project Manager informed of recurring issues or emerging risks.
Job Responsibilities
  • Deliver training and onboarding for customers approaching go-live, ensuring understanding of Brandt product functionality.
  • Diagnose and resolve technical support issues, enabling customer self-sufficiency.
  • Support the intake process and triage of support tickets using established systems and processes.
  • Collaborate with Product Support Specialists and train them on post-go-live customer needs.
  • Provide structured updates to customer stakeholders on open issues and enhancements.
  • Partner with Software Development to stay current on new features and communicate recurring issues.
  • Create and maintain system configuration documentation, FAQs, and internal support content.
  • Deliver product demos and support business development through proposal content.
  • Act as a customer advocate to help improve user experience and product usability.
Job Competencies
  • Strong communication and collaboration skills with internal and external stakeholders.
  • May require travel, up to 25%.
    • Accountability and ownership over assigned tasks and customer needs.
  • Commitment to continuous learning, product knowledge, and feedback.
  • Resilience and drive to resolve problems and deliver high-quality support.
  • Customer empathy, professionalism, and the ability to adapt to dynamic needs.
  • Team-first mindset with the ability to train and mentor others.
What You Will Need
  • At least 2-3 years of experience in Customer Success, Technical Support or SaaS account management.
  • Basic understanding of software platforms and customer onboarding processes.
  • Ability to manage ticket systems and provide frontline support with guidance.
  • Effective verbal and written communication with customers and peers.
Compensation & Benefits:
Here at Brandt, we understand that highly satisfied employees are key to a thriving company. This is why we offer:
  • The selected candidate should have the skills, qualifications, and experience consistent with an Associate to Staff I level within Brandt’s job architecture. The starting compensation range is $55,000.00 to $63,000.00 with the final level and corresponding salary determined based on the candidate’s expertise, qualifications, and prior experience within the applicable pay band.
  • Health insurance through United Health Care including one plan offering fully covered for the employee (family members can be added at a discounted rate)
  • Vision insurance fully covered for the employee (family members can be added at a discounted rate)
  • Dental insurance available for purchase
  • Flexible/Open paid time off (PTO) policy (available after 30 days of continuous service)
  • Nine (9) paid holidays
  • 401k plan with matching company contributions
  • Annual year-end performance bonuses
  • Up to 8 weeks of paid parental leave
  • Life insurance fully covered by the company
  • Long term disability insurance fully covered by the company
  • Free Udemy account for ongoing professional development and learning

Why Brandt:
Brandt Information Services celebrates over 35 years of innovation and is looking for intelligent and motivated people to support our constantly growing operations and maintain best in class solutions in a work hard/play hard environment. Be a part of a team that values your ideas and gives you the tools and resources to design and implement your best innovations and concepts! Brandt is a place that values the diversity of our areas and our people. Brandt offers a generous benefit package including paid-time off, maternity/paternity leave, health and dental benefits, 401K, sick leave, life insurance, long-term disability insurance, plus other perks throughout the year to support our work hard/play hard environment.

Brandt Information Services, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion other legally protected status.

Please direct all questions/inquires to Careers@brandtinfo.com

Job Location

Remote
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Job Location

This job is located in the Remote region.

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