Senior HVAC Service Technician in Charlotte, North Carolina at SST Direct

Seeking a Senior HVAC Service Technician with commercial service experience for a direct hire opportunity with our client in Charlotte, NC.

This position offers full benefits including PTO, Medical, Dental, Vision and 401k with a company match!

Pay: $40 - $55 hourly (based on experience)

The Senior HVAC Service Technician will lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.

Responsibilities:

• Lead by example with a customer-focused attitude and professional appearance standards.
• Align team performance with company goals and support company initiatives.
• Promote and enforce jobsite safety, including OSHA compliance, PPE use, and safety training.
• Coordinate with Service Coordinators to meet customer needs and ensure efficient service delivery.
• Oversee daily service calls, ensuring timely completion and accurate documentation for billing.
• Manage parts orders and minimize service delays.
• Mentor technicians on efficiency, service quality, and best practices.
• Participate in on-call rotation to support urgent service needs.
• Support sales efforts through customer relationship building, upselling opportunities, and job site input for estimates.
• Ensure team proficiency with OEM/vendor apps, HVAC tools, and industry software; lead training and implementation.
• Maintain HVAC product knowledge resources to support team performance.
• Perform additional duties as assigned.

Qualifications:

• 10–15 years of commercial or industrial HVAC service experience
• Prior experience leading or mentoring field technicians
• EPA Universal Certification (required)
• Strong HVAC diagnostic and troubleshooting skills
• Proficiency with HVAC software and OEM/vendor applications
• Knowledge of OSHA regulations and commitment to safety
• Strong communication, leadership, and organizational skills
• Ability to read and interpret technical drawings and schematics
• Valid driver’s license with clean record
• Ability to pass drug screen and background check

If you are interested in learning more about this role, please submit your resume for immediate consideration!

INDH