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What is the role of a Scaled Customer Success Manager at Perceptyx?

The Scaled Customer Success Manager position at Perceptyx is a Full-Time opportunity in the relevant field.

Where is this Scaled Customer Success Manager job located?

Montevideo, Montevideo, Uruguay

What industry does this Scaled Customer Success Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Scaled Customer Success Manager job?

Compensation will be discussed during the hiring process.

Scaled Customer Success Manager job near me in Montevideo, Montevideo at Perceptyx

About Perceptyx

At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.

The Role

In this role, you’ll drive measurable value, retention, and expansion across a digital portfolio of customers. You’ll combine Customer Success expertise with scalable, AI-enabled engagement—designing digital touchpoints, automations, and lifecycle programs that guide adoption, influence renewal, and surface growth opportunities.

This role blends CSM execution with CS Ops thinking: using data, product usage, and predictive signals to prioritize engagement, automate workflows, and trigger selective high-touch moments tied to renewal, risk, or executive alignment. You’ll also help shape our digital CS motion beyond your own book by documenting best practices and contributing to repeatable frameworks.

What You’ll Do

Portfolio Management: Own onboarding, adoption, renewal, and expansion across a digital-tier customer portfolio.
Digital Engagement: Execute digitally scaled engagement strategies, including lifecycle campaigns, automated nudges/CBRs, onboarding sequences, and educational content.
Data-Driven Strategy: Use product insights and AI-enabled tools to monitor health, predict risk, and identify growth opportunities.
Strategic Intervention: Apply judgment to invest "high-touch" engagement only when strategically tied to renewal, value realization, or specific growth milestones.
Cross-Functional Partnership: Partner with Product, Sales, Marketing, and CS Ops to surface customer feedback and improve program effectiveness.
Scalable Frameworks: Contribute to CS playbooks and repeatable motions that can be scaled across various customer cohorts.

What You Bring

Experience: 3–5 years in Customer Success, Account Management, or digital engagement in a B2B SaaS environment.
Commercial Acumen: Strong confidence in supporting renewals and identifying expansion paths within an existing customer base.
Digital Motion Exposure: Familiarity with digital-first CS motions, including automations, playbooks, and automated lifecycle programs.
AI Tooling: Comfort using AI-enabled tools for customer insights, automation, content creation, forecasting, and risk detection.
Analytical Mindset: Ability to interpret product usage, health metrics, and value signals to drive action.
Communication: Excellent communication and executive-facing presence.
Attributes: Organized, self-starter attitude with the ability to manage multiple accounts at scale.
Education: Undergraduate degree preferred, or equivalent practical experience.

Bonus Points:

Experience in HR Tech, Employee Experience, or People Analytics.
Background with AI-driven platforms or analytics-led solutions.

Our Interview Process & AI Transparency

At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.

Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter prior to the start of the session. Opting out will not negatively impact your candidacy.

Perceptyx is an equal opportunity employer committed to a diverse workforce.

Perceptyx is an EEO/AA/Minority/Female/Disability/Veteran employer. In compliance with the ADA and applicable state/local law, Perceptyx will provide reasonable accommodations to qualified individuals with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know.

We comply with all local labor laws to ensure fair treatment globally.

Scaled Customer Success Manager in Montevideo, Montevideo at Perceptyx

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