Human Resources Assistant at PartnerHero – Tegucigalpa

Role Details

Contract Duration: Temporary contract of 6 months
Work Schedule: Monday - Friday 8:00 am - 5:00 pm Saturday and Sunday Off
Work Type and Location: Tegucigalpa, On-site
Expected Start Date: February, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

Crescendo is looking for talented individuals to join our Human Resources team. As a Human Resources Assistant, you will support HR processes and manage the HRIS at our TGU Hub. This role provides administrative support to the HR team, including record-keeping, maintaining electronic and physical files, auditing, and HRIS data entry.

The ideal candidate is highly organized, possesses strong time management and analytical skills, and excels at supporting associates with efficiency and attention to detail. Delivering prompt and accurate assistance to employees is critical to this role.

What You’ll Do:

• Serve as the primary point of contact for employee and candidate inquiries regarding basic HR policies, procedures, and benefits, providing timely and professional responses and escalating issues as needed.
• Coordinate and support end-to-end employee lifecycle processes, including new hire onboarding, New Hire Orientation, documentation follow-up, and employee offboarding activities such as final paperwork and systems access.
• Maintain accurate and up-to-date employee records, both physical and digital, while ensuring confidentiality and data integrity.
• Assist with the administration of HR systems by entering employee data accurately, generating routine reports, and performing basic HR data analysis to track key metrics and support operational decision-making.
• Provide administrative support to the HR team, including preparing documents, presentations, and reports.
• Assist in preparing employment contracts, notices, and standard HR documents.
• Support payroll and benefits administration, including employee benefit enrollments, responding to routine benefits inquiries, and performing basic audits and data checks to ensure accuracy and compliance with company policies.
• Help ensure compliance with labor regulations and company policies by assisting with audits and maintaining required documentation.
• Participate in the development and improvement of HR processes, workflows, and documentation to enhance operational efficiency.
• Collaborate with HR team members and cross-functional stakeholders on operational tasks, projects, and initiatives that support employee engagement and company culture.

What We Expect From You:

• 1+ years of experience in human resources or a related field.
• Comfort in a fast-paced startup environment where priorities can shift quickly, and responsibilities are broad.
• Excellent written and verbal communication skills.
• Excellent organizational skills, attention to detail, and time management skills with a proven ability to meet deadlines.
• Working understanding of human resource principles, practices, and procedures.
• Tech-savvy and proficient in Google Suite and/or Microsoft Office.
• Strong analytical skills with the ability to review HR data, generate basic reports, and provide insights to support operational decisions.
• Works well in a highly dynamic environment.

What You’ll Get In Return:

• Competitive base salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.