Director of Process Engineering at Anza Mortgage Insurance Company – McLean, Virginia

Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.

Anza Mortgage Insurance Corporation is empowering homeownership through credit risk protection.

Our Mission

Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.

Technology Forward

We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.

Customer Centric

We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.

Risk Management Excellence

Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.

About the role

• Anza is seeking a Director of Process Engineering and Optimization to lead the creation and strategic direction of the Process Engineering and Optimization function. This role will establish the department as a critical internal service organization to other departments within the company. The primary mission is to drive the adoption and implementation of end-to-end process automation and orchestration to ensure repeatability, performance visibility, auditability, and scalability across all aspects of the growing mortgage insurance platform, ensuring alignment with Anza's overarching business goals while maintaining regulatory compliance, operational control, and cost discipline.

What you'll do

• Strategy and Alignment: Collaborate with senior management to set strategic plans and objectives for process automation and optimization, ensuring tight alignment between process engineering goals and Anza's overall corporate strategy. Direct the activities of the Process Engineering functional area, leading teams to develop new methods and solve complex, undefined issues. Ensure that enterprise process architecture directly supports Anza’s corporate strategy, regulatory obligations, capital discipline, and growth objectives. Lead the resolution of complex, cross-functional, and undefined operational challenges by designing scalable, auditable, and resilient workflow systems.

• Department Establishment: Define and build the Process Engineering and Optimization department from the ground up, including its operating model, governance standards, and performance metrics, with a focus on delivering value to internal stakeholders. Recruit, develop, and lead high-performance teams while ensuring resources are deployed effectively to deliver measurable operational, regulatory, and financial value.
  
  
• Process Orchestration and Automation: Lead the successful adoption and implementation of end-to-end process automation and orchestration initiatives, creatively redesigning and optimizing procedures across all business functions. Ensure automated workflows meet stringent requirements for repeatability, auditability, performance visibility, and scalability.

• Control-by-Design & Audit Readiness: Embed control requirements, separation of duties, exception handling, and QC touchpoints into process design. Ensure workflows are defensible under PMIERs, GSE expectations, SOC 2, state insurance regulation, and internal risk governance.

• Requirements and Execution: Implement a strong operational mindset and requirements gathering capabilities to effectively translate Anza’s business strategy into actionable process plans and engineering requirements.

• Operational Efficiency & Scale Economics: Design productivity models, unit cost benchmarks, straight-through-processing targets, and cycle-time standards. Identify bottleneck drivers and engineer permanent elimination strategies. Serve as the central authority for cross-functional workflow alignment and handoff architecture.

• KPIs: Establish enterprise performance reporting tied to automation, throughput, quality, and cost metrics.

Qualifications

• Describe the experience and attributes of the ideal candidate