Client Support Representative at Leidos – Saint Paul, Minnesota

We are seeking a friendly and professional Client Support Representative to assist our clients with inquiries, issues, and product or service-related questions. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to resolve problems efficiently to ensure high client satisfaction.

Key Responsibilities:

Respond promptly and courteously to client inquiries via phone, email, or chat. Provide accurate information about products, services, and policies. Troubleshoot and resolve client issues or escalate complex problems to appropriate teams. Maintain detailed records of client interactions and support activities. Follow up with clients to ensure their concerns are addressed and resolved. Educate clients on product features and best practices. Collaborate with internal teams to improve service quality and client experience. Document common issues and contribute to creating knowledge base articles or FAQs. Maintain a professional, empathetic attitude in all client interactions. Qualifications:

Proven experience in customer support, client service, or a related role. Excellent verbal and written communication skills. Strong problem-solving skills and patience. Ability to manage multiple client interactions simultaneously. Proficiency with support ticketing systems, CRM software, and basic computer applications. High-speed internet and a quiet, professional workspace. Customer-centric mindset with a passion for helping others. Preferred Skills:

Experience in specific industries (e.g., tech, finance, healthcare). Multilingual abilities are a plus. Familiarity with helpdesk or support platforms. Benefits:

Remote work with flexible hours. Competitive salary and incentives. Opportunities for professional growth and training. Collaborative virtual team environment.