Director of Account Management Services at Federal Heath – Hurst, Texas

The Director of Commercial AMS leads and oversees all project management functions for the Commercial division of Federal Heath, ensuring seamless execution of large-scale branding programs, rebrand rollouts, and custom signage projects across multiple locations nationwide. This leader will manage a team of Senior Project Managers, Value-stream Managers, Team Leads, and Coordinators responsible for delivering complex signage solutions on time, within scope, and within budget.

The Director serves as the bridge between executive leadership, clients, and cross-functional teams driving operational excellence, client satisfaction, and profitable growth.

Key Responsibilities:

• Direct, mentor, and develop a high-performing team of Project Managers and Project Coordinators managing national and regional accounts.
• Establish standardized project management processes, tools, and reporting systems to ensure consistency and quality across all projects.
• Collaborate with executive leadership to set departmental goals, KPIs, and long-term strategies that align with company objectives.
• Champion a culture of accountability, communication, and continuous improvement within the Project Management department.
• Lead cross-departmental initiatives to optimize efficiency and client experience.
• Work closely with the Director of Commercial Sales in ensuring customer accounts are properly supported with adequate project management personnel.
• Stay close to high profile projects to ensure proper scope definition, scheduling, budgeting, resource allocation, risk management, and quality assurance are in place.
• Review and approve critical project documentation such as schedules, estimates, change orders, and client updates.
• Monitor departmental workload, resource capacity, and performance metrics to ensure successful delivery across all projects.
• Intervene and resolve escalated project or client issues, ensuring high client satisfaction and maintaining strong long-term relationships.
• Act as a senior liaison for key national clients, ensuring alignment with brand standards, timelines, and expectations.
• Ensure AMS team stays closely aligned with Sales, Design, Engineering, Estimating, Manufacturing, and Installation teams to drive project success.
• Provide strategic input during proposal development, bids, and client presentations to support business growth.
• Foster collaboration with suppliers, subcontractors, and installation partners nationwide to ensure consistent quality and timely delivery.

• Develop and manage department budget, staffing plans, and performance targets.
• Track and analyze program profitability, delivery timelines, and client satisfaction metrics.
• Identify and implement process improvements that increase efficiency, reduce costs, and enhance quality.

Qualifications:

• Bachelor’s degree in project management, Construction Management, Business Administration, or related field.
• Minimum 10 years of progressive project management experience, including 5+ years in a leadership role within the signage, construction, or architectural fabrication industry.
• Proven track record overseeing national or multi-site signage programs for corporate, restaurant, retail, financial, or hospitality clients.
• Strong understanding of fabrication methods, permitting, logistics, and installation processes specific to signage.
• Proficiency with project management and reporting software (e.g., Smartsheet, MS Project, Asana, or similar).
• Excellent leadership, communication, and client relationship management skills.
• PMP certification or equivalent preferred.