IT Support Intern at Cibola General Hospital – Grants, New Mexico

Internship Summary
The IT Support Intern is an entry-level, learning-focused position designed for high school or early college students who are interested in pursuing a career in Information Technology. This role provides hands-on exposure to supporting users, maintaining computer systems, and learning how IT services operate in a professional environment.

Under the guidance of the IT team, the intern will assist with basic troubleshooting, documentation, computer setup, and user support tasks while developing foundational technical, problem-solving, and customer service skills. This position emphasizes curiosity, willingness to learn, and growth rather than prior professional experience.

What You’ll Do (Essential Functions)

• Assist with monitoring and supporting computer systems, printers, and basic network connectivity.
• Help install, configure, and set up computers, peripherals, and software for users.
• Provide first-level support to users by answering questions, documenting issues, and escalating problems when appropriate.
• Learn how to document work, tickets, and procedures using IT systems and tools.
• Assist with basic user account tasks such as password resets and access requests under supervision.
• Work with users to encourage effective and secure use of technology and automation tools.
• Participate in learning opportunities, shadowing IT staff, and completing assigned projects.
• Perform other duties as assigned by the IT manager within the scope of training, knowledge, and ability.
• This is not an on-call position.

What We’re Looking For: Education and/or Experience

• Currently enrolled in high school or early college (preferred but not required).
• Interest in Information Technology, computer systems, or related fields.
• No formal degree or professional experience required.

Knowledge, Skills, and Abilities

• Basic computer skills (Windows/macOS use, file management, internet navigation).
• Familiarity with common hardware such as desktops, laptops, monitors, keyboards, and printers.
• Curiosity and eagerness to learn how computers and systems work behind the scenes.
• Ability to follow instructions and ask questions when unsure.
• Basic problem-solving skills and willingness to troubleshoot issues.
• Strong interpersonal skills and a positive, customer-service-oriented attitude.
• Ability to work independently with guidance and as part of a team.

Work Environment

• Office and healthcare environment
• Sitting, standing, walking, and occasional lifting (up to 20–30 lbs)
• Frequent use of hands for typing and handling equipment
• Clear vision, hearing, and communication required
• Limited potential exposure to dust, noise, or other typical workplace conditions