Brooklyn Retail Team Lead at Snow Peak USA, Inc – Brooklyn, New York

Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This position might be a good fit for you if you…Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.Express curiosity and creativity by taking initiative and being resourceful.Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.Make a memorable impact by being approachable, respectful, responsible, and joyful.Value all people for their skills, experience, and unique perspectives.Purpose

The Retail Team Lead is a brand ambassador, generating sales by proactively engaging and connecting with our customers. This position supports day-to-day operations, leads the retail team, and promotes gear, apparel, and community outreach. As part of our new Seattle store opening in late April, we are looking to bring this person on in early April alongside the Store Manager and Assistant Store Manager to help build and launch the store from the ground up.

Classification

• FLSA: Nonexempt

• Status: Full Time, Benefit Eligible

• Compensation: $23-$27/hr

• Reports To: Store Manager

• Schedule: Required availability on evenings, weekends, and holidays

Essential DutiesRetail Sales

• Create an elevated, upbeat, welcoming experience for customers

• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions

• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price and trends in the outdoor and fashion industry

• Strengthen our brand presence by encouraging customers to engage with social networking sites and email list

• Educate customers on brand history, products, offers, promotions, and events

• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy

• Handle customer service complaints, refunds, and questions, assuring customers are satisfied

• Answer phone and email questions, including notifying customers promptly regarding restocked product and special orders

Support Day-to-Day Operations

• Execute visual merchandizing for gear and apparel

• Support community events and social media campaigns

• Execute opening and closing procedures according to company best practices

• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house

• Apply knowledge of retail KPIs to make decisions that drive achievement of established sales targets

• Execute all operational processes effectively and efficiently including shipment processing, back stock replenishment, inventory counts, loss prevention

• Ensure that health, safety, and security rules are followed

Lead Retail Team

• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment

• Function as Manager on Duty (MOD) when other managers are not present

• Demonstrate desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers

• Support the recruitment, onboarding, training and development of the store team

• Suggest and organize team building activities

• Contribute to a positive working environment by being approachable, respectful, responsible, and team oriented

Development Program

• Participate in the Leadership Development Program’s 6 month rotating Specialist Roles focusing on four of the key areas of Snow Peak retail business; Gear Specialist, Apparel Specialist, Community Outreach Specialist, and Sales Optimization Specialist

Performs other related duties and projects as assigned

RequirementsEducation

• High school diploma or equivalent

Experience

• 2 years working in a retail environment

• Experience leading a team

Skills

• Extraordinary customer service

• Excellent problem-solving skills

• Basic mathematics and financial knowledge

• Basic knowledge of operating computers, POS systems, and various software packages including MS Office

Abilities

• Reliable and professional

• Approach solving problems creatively and strategically

• Friendly and engaging with all types of people

• Gracefully adapt to periodic and rapid change

• Strong leadership skills with ability to motivate others

Physical Effort

• Prolonged periods standing

• Ability to lift and carry up to 50 pounds

• High stress levels may occur

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.