IT Support Technician at Premier Truck Rental – Fort Wayne, Indiana
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About This Position
POSITION SUMMARY
The IT Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role requires a strong problem-solving mindset and excellent communication skills to assist users both remotely and on-site. The ideal candidate is passionate about technology and eager to help others navigate technical challenges.
LOCATION
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Onsite in Fort Wayne, IN
Mon-Fri 8 AM - 5 PM ET
COMPENSATION
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.
RESPONSIBILITIES:
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Serve as the first point of contact for end-users seeking technical assistance over the phone, email, or in person.
Diagnose and resolve technical hardware and software issues on desktops, laptops, printers, and other peripherals.
Install, configure, and upgrade software and hardware components as needed.
Perform troubleshooting to identify network and connectivity issues, escalating when necessary.
Document all issues and solutions in the ticketing system to maintain accurate records of technical support activities.
Provide guidance to users on best practices for IT system usage and security.
Set up and configure new user accounts, hardware, and software as per company standards.
Support the IT team in maintaining, analyzing, and improving internal systems.
Stay up to date with industry developments and recommend upgrades or improvements.
Collaborate with other IT staff to ensure all IT functions operate smoothly and efficiently.
REQUIREMENTS
MUST HAVE
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Associate degree or higher in Information Technology, Computer Science, or related field preferred or equivalent experience.
1-3 years of experience in a technical support or help desk role.
Previous experience with ticketing systems (i.e. ServiceNow, Fresh Service, or Manage Engine)
Ability to work independently, manage time effectively, and prioritize tasks.
Strong understanding of computer systems, mobile devices, and other tech products.
Proficiency with Windows and/or Mac OS, as well as common software applications and troubleshooting processes.
Familiarity with network troubleshooting (e.g., TCP/IP, DNS, DHCP).
Excellent communication and customer service skills.
Strong problem-solving skills and attention to detail.
NICE TO HAVE
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CompTIA A+, Network+, or equivalent certifications.
EMPLOYEE BENEFITS
Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're into group classes, virtual personal training, personalized workout plans, or nutrition coaching, weve got you covered!
Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipmentand much more!
Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.
Comprehensive BenefitsStarting Day One:
Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
401(k) matching & long-term financial planning
Paid time off that lets you recharge
Life, accidental death, and disability coverage
Ongoing learning & development opportunities
Training, Growth & Recognition
We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patient, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.
Culture & ConnectionMore Than Just a Job
At PTR, we dont just build relationships with our customerswe build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:
PTR Field Days & Team Events
The Extra Mile Recognition Program
PTR Text Alerts & Open Communication
Premier Truck Rental Is an Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need support or accommodation due to a disability, contact us at recruiting@rentptr.comwere here to help.