Experienced Commercial Service Technician - Hot/Cold Kitchen Equipment at WINDY CITY EQUIPMENT SERVICE INC – Phoenix, Arizona

Why WCE

Join a team that has your back. We hire techs who take pride in their work, support each other, and are ready to be the one customers count on when the heat is on (or the walk-in's down).

For techs who want more. More stability. More respect. More Opportunity. Hard work and dedication are rewarded with the resources and backing needed for you to succeed. We train, support and invest in our techs, giving them the tools to build a stable career with room to grow. If you want to be a part of a team that has your back, this is the place to be.

Why This Role Matters

Facilities call us because downtime is expensive. When a fryer, combi, or ice machine dies at 5 pm, the shift is on the line. Your speed, accuracy, and communication turn breakdowns into uptime. That protects food safety and keeps crews serving.

What You’ll Do

• Diagnose and repair hot-side: fryers, ovens, griddles, steamers, dish machines
• Diagnose and repair cold-side: reach-ins, prep tables, ice machines, walk-ins
• Work independently in the field - but stay tight with dispatch, parts, and fellow techs
• Use work-order video on every job to document, educate, and build trust
• Close the loop on quotes, clearly explaining issues and solutions to keep customers informed
• Leave every job site better than you found it

Must-Haves

• 2+ years commercial hot or cold equipment service with solid troubleshooting; multi-brand experience
• Strong electrical and gas diagnostics; refrigeration fundamentals for cold-side
• Comfortable running after-hours and weekend emergency calls when it's your turn on-call
• Professionalism and clear customer communication
• Brings a "whatever it takes" attitude to the job site
• Can work independently, but knows how to tag-team when the situation calls for it
• Treats customers with respect, keeps them informed, and makes their problem your mission

Nice-to-haves

• CFESA, EPA (Required for Cold-Side), OEM certs; light HVAC experience

How We Work (the WCE way)

• Communicate relentlessly ? every job gets work-order video proof + clear next step
• Own everything ? if you touch it, you close the loop
• One team ? protect the customer and each other
• Endlessly improve ? grow skills, grow pay
• Change the standard ? be the reason the customer calls us first + be the tech others look up to
• Enjoy the journey ? we hustle, we laugh, we respect each other, and we make every day count

Pay & Perks

Based on experience, hustle, and leadership capability

Tech Level 3 ($25–$29)

Tech Level 4 ($29–$34)

Tech Level 5 ($34–$40)

Tech Level 6 ($38–$45)

• 100% company-paid medical, dental & vision insurance
• Annual merit increases
• Generous PTO with rollover up to 125%
• 401(k) with company match
• Life and disability insurance
• Monthly & annual recognition raffles
• Annual tool allowance & replacement
• Company vehicle & free uniforms
• Gas/corporate cards for business expenses
• Smooth, tech-driven in-house dispatch
• Room to grow, learn, and earn more
• Free leadership, finance & soft-skills courses

Growth

Clear, published skill matrix tied to pay steps. Master a lane, get certified, move up.

Ready to Be the One They Call When the Kitchen's Down?

We don't just fix equipment - we save the day for chefs, GMs, and owners when everything's on the line.

Apply today - and we'll get back to you within 48 hours.