Receptionist at Connecting Hearts Management LLC – Jacksonville, Florida

We LOVE to train! We are looking for an individual who...

• Is compassionate and empathetic.
• Is able to maintain positive, cooperative relationships with other employees.
• Conducts themself in a confident and professional manner at all times.
• Is comfortable learning and utilizing computer systems.
• Is confident in basic computer skills, including typing 30 words per minute.
• Enjoys answering client inquiries about basic animal care questions and routine procedures, in-person or via phone.
• Is experienced in guiding clients to make appropriate decisions.
• Is comfortable admitting patients and handling medical record entries accurately.
• Can accurately handle payment transactions.
• Takes initiative to keep busy, learn more, and to make improvements.
• Has experience with preparing financial estimates and reviewing them with a client.
• Calmly and effectively works as part of a team under emergency circumstances.
• Is detail-oriented.
• Has experience with receiving and relaying telephone, fax and email messages accurately and promptly.
• Feels and expresses a genuine liking for animals and their owners, and for working in an animal care field.
• Enjoys greeting clients with poise and natural effort.
• Is skilled in turning future clients (phone-shoppers) into clients via relationship building and bonding.
• Can easily remember client and patient names and use them.
• Has experience handling client correspondence, such as including procedure reminders, thank you cards, welcome cards, sympathy arrangements, and A/R statements.
• Is eager to maintain a professional/welcoming appearance of the front office and lobby.
• Physical effort: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40lbs). Walks or stands for extended periods of time, frequently works in a bent position.
• Working conditions: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratched and contagious diseases.

WHAT YOU'LL LEARN

• Expansive customer service skills
• Medical record-keeping
• Canine and feline animal restraint
• Animal anatomy and physiology
• Canine and feline diseases and conditions
• Surgical procedures, purposes, and processes
• Basic diagnostic sampling and preparation: fecal flotation, urinalysis, ear cytology, and more!
• Medical terminology
• Pharmacology
• Emergency response
• Vaccines and vaccination schedules
• Basic grooming services
• Leadership skills

...and much more!

BENEFITS

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Paid time off
• 401(k) matching
• Discounts on veterinary care, daycare, boarding and grooming for personal pets
• Tuition sponsorship for a Veterinary Technology Associate's Degree from Penn Foster College
• Advancement opportunities
• Unlimited continuing education opportunities
• Tickets to local sports games, including Jacksonville Jumbo Shrimp and Icemen
• Participation in community events, fundraisers and donation drives
• Annual salary raises based upon performance, growth and attitude
• 4-day work week (enjoy 3 days off!)
• Birthdays off!
• Family-feel environment
• Routine goal-setting and individualized attention towards achieving personal and professional goals

Schedule requirements

• 40 hours per week
• 4 days per week
• Every other weekend required
• Overtime available
• Closed on Thanksgiving, Christmas Eve, and Christmas Day

At Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Veterinary Technician, you are expected to follow the hospital’s mission in providing the best customer service possible to all our clients while performing all previously-stated duties.